Last Wednesday, 02/03, I was on the last train out of Lime Street to Oxford Road. At West Allerton the doors did not release and I was carried on to South Parkway and given the time there was no other public transport available to take me home resulting in a mile and a half walk home since I had no cash for a taxi and there are no cash points in the area.
When I got home I made a complaint to Northern Rail which was acknowledged within 24 hours. A week later I got a nice letter (Standard wording but nice none the less) along with a voucher for 2 free days travel anywhere on the Northern Rail network.
Just wanted to share this as I work in a complaints department myself and I think it is nice to see such a department working well. The voucher helped of course but just getting the apology was nice.
When I got home I made a complaint to Northern Rail which was acknowledged within 24 hours. A week later I got a nice letter (Standard wording but nice none the less) along with a voucher for 2 free days travel anywhere on the Northern Rail network.
Just wanted to share this as I work in a complaints department myself and I think it is nice to see such a department working well. The voucher helped of course but just getting the apology was nice.