So, I went to Abbey Wood this afternoon to add a Southeastern delay repay voucher onto an Oyster card. Abbey Wood is now run by MTR in readiness for the Elizabeth line services. This means that they do handle Oyster transactions at the ticket office. The conversation went like this:
Me: Can you add this voucher to my Oyster card please?
Clerk: No, that's a southeastern voucher, we are MTR.
Me: But it is valid at any National Rail station.
Clerk: MTR is part of TfL, not National Rail.
Me: So are you saying that you don't accept National Rail vouchers at all?
Clerk: That's right, we're nothing to do with National Rail.
Comments and suggestions welcome.
Me: Can you add this voucher to my Oyster card please?
Clerk: No, that's a southeastern voucher, we are MTR.
Me: But it is valid at any National Rail station.
Clerk: MTR is part of TfL, not National Rail.
Me: So are you saying that you don't accept National Rail vouchers at all?
Clerk: That's right, we're nothing to do with National Rail.
Comments and suggestions welcome.