I'm travelling from Carlisle to Euston on Saturday, on an Advance ticket.
I've just received an email from Virgin, saying:
"Get that First Class feeling for £15 pp
Bluefox, we’d hate for you to feel First Class FOMO on your London Euston trip. So if you fancy a taste of the high life, just find an unreserved seat in First Class when you board, and when the Train Manager does the rounds let them know you want an upgrade."
It links to a web page, that says a Carlisle to Euston upgrade is £25
So which is right?
If I show the email when I get on the train, will I get the upgrade for £15?
I think what might be confusing their system is that I'm changing from one Virgin train to another at Crewe, so maybe the price they're offering me is a Crewe to Euston upgrade. The email just says "Your trip to London Euston", there's no mention of where the trip starts.
I've just received an email from Virgin, saying:
"Get that First Class feeling for £15 pp
Bluefox, we’d hate for you to feel First Class FOMO on your London Euston trip. So if you fancy a taste of the high life, just find an unreserved seat in First Class when you board, and when the Train Manager does the rounds let them know you want an upgrade."
It links to a web page, that says a Carlisle to Euston upgrade is £25
So which is right?
If I show the email when I get on the train, will I get the upgrade for £15?
I think what might be confusing their system is that I'm changing from one Virgin train to another at Crewe, so maybe the price they're offering me is a Crewe to Euston upgrade. The email just says "Your trip to London Euston", there's no mention of where the trip starts.