TurbostarFan
On Moderation
About 18 months ago I had the displeasure of GA failing to provide any rail replacement transport from Wymondham station (which is unstaffed) to get me to either Cambridge or Norwich for a journey to London Liverpool Street. To add insult to injury my ticket was even booked and paid for in advance! As the only thing the information boards were saying was that the train was cancelled and the help point staff (which GA outsourced to RDG who in turn outsourced it to a call centre somewhere in India) were of no use whatsoever and beyond a joke. On top of that I asked how I was meant to get to London if no trains were running only to be told that they would be running a rail replacement bus. The woman on the other end disconnected the call for no reason. So my Dad then called back, got a little bit annoyed and made it quite clear that he needed to know when the next rail replacement bus was running. He was again given a lukewarm response and was simply told that the bus would turn up when it turns up and that they did not know when it would. Therefore I decided to ask Dad to drop me off (he reluctantly agreed) at Norwich station (which is staffed) so that we could get the direct train from there to London Liverpool Street, the staff at the customer information desk made it clear that I was OK to board the train with my ticket (which was an advance fare valid on a specific train from Cambridge to London Liverpool Street and requiring connecting services only) and so I got the gateline staff to let me through the barriers. I then boarded the train and went to London that way instead.
I would like to know if anyone on here has had similar experiences with GA at unstaffed stations when trains have been cancelled? Does anyone have any experiences with the help point staff being as useful as a chocolate teapot or disconnecting calls for no reason? If so then please share them in this thread.
I would like to know if anyone on here has had similar experiences with GA at unstaffed stations when trains have been cancelled? Does anyone have any experiences with the help point staff being as useful as a chocolate teapot or disconnecting calls for no reason? If so then please share them in this thread.