Metal_gee_man
Member
- Joined
- 28 Oct 2017
- Messages
- 669
Having seen SouthEastern twice (recently) on twitter declining any responsibility for consequencial losses when trains are cancelled or severely delayed causing passengers to miss flights
What are your thoughts on what are the passengers legal rights, and that SE are trying to deny passengers by misinforming them of their rights
https://www.which.co.uk/consumer-ri...by-a-train-delay-cancellation-or-poor-service
I must mention each time I've seen it I've passed on the which link to the complaining passenger but it still isn't on
https://twitter.com/Se_Railway/status/1111754013551276033?s=19If you need to re book your flight you travel insurance may cover this. Sorry for the disruption ^CH
https://twitter.com/Se_Railway/status/1105602986020085761?s=19you will need to contact your travel insurance for this ^CH
What are your thoughts on what are the passengers legal rights, and that SE are trying to deny passengers by misinforming them of their rights
https://www.which.co.uk/consumer-ri...by-a-train-delay-cancellation-or-poor-service
Consequential losses are any additional out-of-pocket expenses you’ve suffered because of your train being delayed or cancelled.
You can do this under the Consumer Rights Act (CRA) together with the common law and it is written in the National Rail Conditions of Travel.
It could be:
a taxi or uber you had to use because the train was cancelled or did not stop at your station
overtime you’ve had to pay your childcare provider
a missed flight
a hotel room you had to book because the last train of the day was cancelled
costs attributable to a failure to provide disabled access when booked in advance.
But you should take reasonable steps to lessen your losses - so if you’re catching the train to the theatre but a delay means you’ll miss the performance you should look for other ways to get there in time.
These could include another service or taxi, which you can then claim back the cost of.
If there are no other options, you should be able to then claim for the theatre tickets.
I must mention each time I've seen it I've passed on the which link to the complaining passenger but it still isn't on