WesternLancer
Established Member
- Joined
- 12 Apr 2019
- Messages
- 7,186
Hi folks
Does anyone know if Scotrail have a form to claim a refund for an unused ticket?
I bought 2 off peak singles for an onward journey from Peterborough, bought at Aberdeen ticket office last week. My train from Aberdeen to Peterborough was delayed such that I was then unable to make the onward journey so the tickets have not been used. I'd like to claim a refund for the unused tickets.
My understanding is that normally one would ask for the refund at the point of purchase, but I'm not intending to go back to Aberdeen to do that, so wish to claim by post from Scotrail. I can't find any claim form on their website to use for this (LNER have such a pdf form for example), only delay refund claim forms.
Also - I assume I'd be deducted the £10 admin fee per ticket as I 'chose not to travel'
I have made a separate 'delay repay' claim to LNER for the proportionate refund of the Advance ticket I had for that journey, as the delay was over 30 minutes.
Does anyone know if Scotrail have a form to claim a refund for an unused ticket?
I bought 2 off peak singles for an onward journey from Peterborough, bought at Aberdeen ticket office last week. My train from Aberdeen to Peterborough was delayed such that I was then unable to make the onward journey so the tickets have not been used. I'd like to claim a refund for the unused tickets.
My understanding is that normally one would ask for the refund at the point of purchase, but I'm not intending to go back to Aberdeen to do that, so wish to claim by post from Scotrail. I can't find any claim form on their website to use for this (LNER have such a pdf form for example), only delay refund claim forms.
Also - I assume I'd be deducted the £10 admin fee per ticket as I 'chose not to travel'
I have made a separate 'delay repay' claim to LNER for the proportionate refund of the Advance ticket I had for that journey, as the delay was over 30 minutes.