I was on the 16 05 from Woking to Waterloo today. 8 can confirm this was a 455+455+456. So 10 carriages thus its possible to run 10 carriage services. Not that I expected any less.
SWT Help twitter feed didn't look too busy earlier so I asked them why were their four carriage services on the Guildford to Surbtion services yesterday. I didn't get a response.
As it was a response to another Tweet, I tried again, this time as a standalone Tweet, some time later. Still no response.
Do they have other work to do, beside answering people's tweets? I'd have thought if they didn't think it was something they can answer, they would direct me to their customer services. I did wait until I felt they would be less busy.
I was hoping it might be something they could quickly find the answer to. Although saying that, no one on here knows the answer. I could always try their forum next.
Whilst checking tweets, to see how busy they are, I read a Twitter user, @thimasdomon, couldn't board one of the hourly services today.
@SW_Help
Will there be more services to Guildford from Surbiton tomorrow? I wasn't even able to get on my train.
#SWRStrike
https://twitter.com/thimasdomon/status/1141241602922426373?s=19
SWR Help apologised saying there were less trains due to the strike. No mention of only four carriages running though. They might not know about this though. So I suggested this might be a reason why they weren't able to board. I then asked why there were four carriages runnin.
Twitter user, Passengers Union, in response, claimed they were told as many carriages would be run as the line allows.
This completely goes against what I was told by the scheduling/despatching managers, that as many carriages would be run as the line allows, @SW_Help care to give insight?
https://twitter.com/PassengersUnion/status/1141348682463404032?s=19
Of course if the crossover from platform 1 to the down slow cannot handle more than 4 carriages that would explain it. However I don't know if that is the case and if it isn't, what is the reason.
On a different note, they still haven't been able to remove the errors from the Journey Planner.
We have identified some incorrect service information on National Rail Enquiries journey planner, due to this we advise you to check our website with PDF timetables for train service details.
https://www.journeycheck.com/swr/?
How difficult is it to remove journey planner errors? Given they added all the additional services before Tuesday morning, I wouldn't have thought it would be really difficult. Unless the problem is locating them. That might be time consuming.