Giugiaro
Member
Had trouble last Saturday when I wanted to return from Harrow & Wealdstone to Excel London.
There were service disruptions that prevented me from being able to do the journey as initially planned. Fare type was PAYG Oyster Card.
Original Plan was to travel through:
Harrow & Wealdstone -> Willesden Junction -> Stratford -> Prince Regent
Touched in at 15:16 and travelled to Willesden Junction and tapped one time at the Pink Reader to change to the London Overground for Stratford. Service got suspended and no trains were then bond for Stratford.
Asked staff if it was possible to travel to Clapham Junction and use the South London Line to reach the DLR avoiding Zone 1. Touched the Pink Reader again to acknowledge current position (16:20). I took some time to check if it would be possible to use Southern to reach Clapham Junction but decided not to. The plan now was:
Harrow & Wealdstone -> Willesden Junction -> Clapham Junction -> Shadwell -> Canning Town -> Prince Regent
After a good while waiting for a train for Clapham Junction, staff announced service on the whole North London Line was suspended. At this time I had no other option but to go through Zone 1.
Went back down to take the Bakerloo line and did the following:
When I arrived at Prince Regent the card reader wouldn't accept my card. Talked to staff, which advised to Top-up my Oyster and return (and exit) in Zone 1 through gates to complete my journey, as access to ExCeL was already closed for the day.
Given that services on the Hammersmith & City Line was suspended, the return would now be:
Prince Regent -> Canning Town -> London Bridge -> King's Cross St. Pancras
During that return, service on the Northern Line was running with severe disruptions and was suspended temporarily when I reached Moorgate. Although I could go straight to King's Cross through the Met/Circle, I stayed to assist a girl that got separated from her boyfriend in Bank.
I stood with her at the ticket barrier together with staff until service on the Northern Line was reestablished and the boyfriend was able to reach Moorgate. Accompanied them both to King's Cross through the Metropolitan Line as the girl was extremely stressed out and scared, and both were travelling on the Tube for the first time and didn't know how to get to King's Cross.
I finally reached King's Cross St. Pancras at 21:50 and was charged a second £5.60 penalty fare...
So in the end the journey was:
Prince Regent -> Canning Town -> London Bridge -> Moorgate -> King's Cross St. Pancras
In total, the journey was:
Red Stations correspond to stations were I was held captive for a long stretch of time due to unexpected issues.
I already gave the missing information on my Oyster Account, but was noticed that:
I'd like the proper Zone 1-5 and Zone 1-3 fares to be given and for the deduced credit to be added back to the card.
Since I'm also not a UK national, I won't be anytime soon be able to touch my Oyster card on a reader.
There were service disruptions that prevented me from being able to do the journey as initially planned. Fare type was PAYG Oyster Card.
Original Plan was to travel through:
Harrow & Wealdstone -> Willesden Junction -> Stratford -> Prince Regent
Touched in at 15:16 and travelled to Willesden Junction and tapped one time at the Pink Reader to change to the London Overground for Stratford. Service got suspended and no trains were then bond for Stratford.
Asked staff if it was possible to travel to Clapham Junction and use the South London Line to reach the DLR avoiding Zone 1. Touched the Pink Reader again to acknowledge current position (16:20). I took some time to check if it would be possible to use Southern to reach Clapham Junction but decided not to. The plan now was:
Harrow & Wealdstone -> Willesden Junction -> Clapham Junction -> Shadwell -> Canning Town -> Prince Regent
After a good while waiting for a train for Clapham Junction, staff announced service on the whole North London Line was suspended. At this time I had no other option but to go through Zone 1.
Went back down to take the Bakerloo line and did the following:
Harrow & Wealdstone ->
Willesden Junction
-> Baker Street -> Canning Town -> Prince Regent
Willesden Junction
-> Baker Street -> Canning Town -> Prince Regent
When I arrived at Prince Regent the card reader wouldn't accept my card. Talked to staff, which advised to Top-up my Oyster and return (and exit) in Zone 1 through gates to complete my journey, as access to ExCeL was already closed for the day.
Given that services on the Hammersmith & City Line was suspended, the return would now be:
Prince Regent -> Canning Town -> London Bridge -> King's Cross St. Pancras
During that return, service on the Northern Line was running with severe disruptions and was suspended temporarily when I reached Moorgate. Although I could go straight to King's Cross through the Met/Circle, I stayed to assist a girl that got separated from her boyfriend in Bank.
I stood with her at the ticket barrier together with staff until service on the Northern Line was reestablished and the boyfriend was able to reach Moorgate. Accompanied them both to King's Cross through the Metropolitan Line as the girl was extremely stressed out and scared, and both were travelling on the Tube for the first time and didn't know how to get to King's Cross.
I finally reached King's Cross St. Pancras at 21:50 and was charged a second £5.60 penalty fare...
So in the end the journey was:
Prince Regent -> Canning Town -> London Bridge -> Moorgate -> King's Cross St. Pancras
In total, the journey was:
Harrow & Wealdstone ->
Willesden Junction
-> Baker Street -> Canning Town -> Prince Regent
-> Canning Town -> London Bridge ->
Moorgate
Willesden Junction
-> Baker Street -> Canning Town -> Prince Regent
-> Canning Town -> London Bridge ->
Moorgate
-> King's Cross St. Pancras
Red Stations correspond to stations were I was held captive for a long stretch of time due to unexpected issues.
I already gave the missing information on my Oyster Account, but was noticed that:
Your application for a journey on 26/10/2019 has been processed and we have calculated that no refund is due for Oyster card number ####. Based on the details you submitted, you were charged the advertised fare for the journey you made.
I'd like the proper Zone 1-5 and Zone 1-3 fares to be given and for the deduced credit to be added back to the card.
Since I'm also not a UK national, I won't be anytime soon be able to touch my Oyster card on a reader.