Out of curiosity, I tried buying a ticket on my I-phone. It involved the following stages:
1. Switch it on
2. Go to internet
3. Go to National Rail
4. Go to journey planner
5. Type in starting point
6. Type in destination
7. Press Go
8. Click on ticket option
9. Redirected to TfW site
10. Choose option to buy online
11. Click on "how to buy online help"
12. Get blank screen . . .
Had it worked I would presumably have needed:
13. Confirm ticket choice
14. Choose payment option
15. Type in 16-digit card number
16. Expiry date
17. CVV code
Is that it?
Or I can go into the booking office and say "Day Return Nantwich please" and wave my card at the card reader, take my ticket and travel.
Appreciate there may be some short cuts as you become more used to the system, but . . .
I do find it difficult that to believe that you have an I phone which is not normally turned on and connected to the internet.
Instead of which you;
1.walk up to the ticket office
2.wait for person in front to have 5 minute discussion about ticket
3.wait for person in front to get credit card out of wallet
4 wait for person in front to insert card.
5. wait for card to be accepted by machine
6.wait for staff to hand over ticket
6.waif for person to put ticket in wallet
7.wait for person in front to walk away
8. approach ticket office window
9.ask for ticket to destination
10.have clerk confirm what you said
11.have clerk issue ticket
12. get card, cash out of pocket.
I have now reached 12 so I wont go on, yes some of these are silly but then I am not the only one playing that game to try and prove a point.
In resality on phone;
1. open relevent app
2. input journey, or select regular one.
3. select ticket
4.either input payment details or use saved payment method.
done.