James90012
Member
- Joined
- 21 Sep 2016
- Messages
- 161
Just thought I'd start a thread to let you know that Fee Free ticket refunds are coming to an end. I've been looking to book with Avanti and the refund policy has changed in literally the past couple of days, and at least with them as of 26th August the £10 admin fee will be reintroduced. Thankfully my travel dates are 22nd to 25th, but this may raise problems for others.
https://www.avantiwestcoast.co.uk/help-and-support/coronavirus-travel-information
https://www.avantiwestcoast.co.uk/help-and-support/coronavirus-travel-information
A backwards step for the passenger for sure.For tickets that have been purchased direct with us (on our website, app or from colleagues at stations and onboard), fee-free refunds and amendments are currently available on Anytime, Off-Peak or Super Off-Peak tickets. From 26 August 2020, the £10 fee for amending tickets will be re-introduced, except for tickets bought at stations where changes will remain free of charge.
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