I’ve had the user manual out for a £75,000 mixing console of mine on a 60,000 capacity gig before when me and at least 3 others couldn’t figure out how to do one specific thing that is hardly ever required. It doesn’t mean I can’t mix, it just means that one thing that I’d never done with that system before needed looking up. I know how to do it now, and it’s fairly illogical how to achieve it which is partially why we couldn’t guess. I’m sure the same applies with tickets. The difference is, I was prepared to say, crikey, I’ve never done that before with this system but I’m almost certain it’s possible, let’s ask her and let’s ask him if they’ve ever done it, and if not we’ll look at the manual, where as other people might have just said “well I’ve never needed to do it so you can manage without”
Familiar?
Yes, some people can find more issues with the railway, but each one is where they have rights to a ticket, rights to alternative travel, rights to board a service etc. They’re not asking for any favours here, or any gestures of good will, just what they are entitled to.
@Chew Chew with respect it feels like you’ve come to the conclusion that they’re a pain in the backside because what they're asking for requires a member of railway staff to put in more effort than doing some other tasks. This is seen as a hindrance and it’s this negativity that actually causes people to form a negative attitude towards the railway and call them lazy when in most cases they’re anything but.