NH86
Member
Hi.
My husband works for a rail company and gets concession travelling through London zones 1-9.
We live in Essex and he travels to London for work. Today he took our car to a specialist mechanic in Erith.
We rarely travel south of the water.
Husband checked the zone and the station was zone 6.
He can use his concession on our local line upto zone 6 and has to pay to travel further more which he has an annual card for.
Anyway, he tapped in at Slade Green no issue. Got to Cannon Street and his Oyster card stated ‘seek assistance’.
Gate staff informed him that his concession pass was not valid for travel on this rail line.
Honest held mistake made so went to the ticket office and asked to purchase a ticket for the journey he had just made.
Ticket office staff were dismissive and rude, not believing it was a genuine mistake. This resulted in the husband being ‘reported’.
Unfortunately the ticket office staff did not say what the report was for, and after some research I believe he has been reported for a criminal offence - unsure which offence as he wasn’t told much of anything.
This was Southeastern Rail.
I have tried to find their policy for reporting an offence and haven’t been able to find anything.
I’m a little worried and feel the decision to report is disproportionate to the misunderstanding.
My husband works for a rail company and gets concession travelling through London zones 1-9.
We live in Essex and he travels to London for work. Today he took our car to a specialist mechanic in Erith.
We rarely travel south of the water.
Husband checked the zone and the station was zone 6.
He can use his concession on our local line upto zone 6 and has to pay to travel further more which he has an annual card for.
Anyway, he tapped in at Slade Green no issue. Got to Cannon Street and his Oyster card stated ‘seek assistance’.
Gate staff informed him that his concession pass was not valid for travel on this rail line.
Honest held mistake made so went to the ticket office and asked to purchase a ticket for the journey he had just made.
Ticket office staff were dismissive and rude, not believing it was a genuine mistake. This resulted in the husband being ‘reported’.
Unfortunately the ticket office staff did not say what the report was for, and after some research I believe he has been reported for a criminal offence - unsure which offence as he wasn’t told much of anything.
This was Southeastern Rail.
I have tried to find their policy for reporting an offence and haven’t been able to find anything.
I’m a little worried and feel the decision to report is disproportionate to the misunderstanding.