Hello all
Perhaps you can help - daughter received an unpaid fine letter today from LNER. Thing is, she doesn't even travel on that route and was actually at her place of work at the time and we can corroborate that. So it seems that someone has used her details to get out of an unpaid railway journey. The letter is weird and fishy - it looks like a photocopy and my daughters name is typed at the top but the address has been hand-written in biro on a sticker and placed over an existing address that has been rubbed out with a black marker pen. The date of the letter has also been rubbed out with black marker pen and re-written manually. We've tried holding it up to the light but can't see the original details but there is obviously something there that someone doesn't want us to see.
There are some strange anomalies in the letter as well - it's demanding payment in 21 days but says 28 days on the LNER website. The phone number is also slightly wrong - it's asking to call LNER's parking fine payment phone number which is different to the unpaid fair payments number, if that makes sense? The email for appeals is weird too - it's [email protected] (remove the dots!) but the official appeals email is [email protected] - I can't seem to find what ecdr@lner is. I've emailed LNER appeals (the 'official' one) and yet to receive a reply. Obviously, this is causing us a bit of distress - not just the letter but the fact someone has gone out of their way to try and implicate her in this.
Just wanted to ask your thoughts on what we can expect to happen regarding LNER, as in how good/bad they are at dealing with this kind of thing? Does the letter sound legit and is this a common thing? Would the revenue officer have recorded any ID details from the person? Obviously we don't want to pay someone else's fine and would like to know who it actually is!
Many thanks in anticipation
Perhaps you can help - daughter received an unpaid fine letter today from LNER. Thing is, she doesn't even travel on that route and was actually at her place of work at the time and we can corroborate that. So it seems that someone has used her details to get out of an unpaid railway journey. The letter is weird and fishy - it looks like a photocopy and my daughters name is typed at the top but the address has been hand-written in biro on a sticker and placed over an existing address that has been rubbed out with a black marker pen. The date of the letter has also been rubbed out with black marker pen and re-written manually. We've tried holding it up to the light but can't see the original details but there is obviously something there that someone doesn't want us to see.
There are some strange anomalies in the letter as well - it's demanding payment in 21 days but says 28 days on the LNER website. The phone number is also slightly wrong - it's asking to call LNER's parking fine payment phone number which is different to the unpaid fair payments number, if that makes sense? The email for appeals is weird too - it's [email protected] (remove the dots!) but the official appeals email is [email protected] - I can't seem to find what ecdr@lner is. I've emailed LNER appeals (the 'official' one) and yet to receive a reply. Obviously, this is causing us a bit of distress - not just the letter but the fact someone has gone out of their way to try and implicate her in this.
Just wanted to ask your thoughts on what we can expect to happen regarding LNER, as in how good/bad they are at dealing with this kind of thing? Does the letter sound legit and is this a common thing? Would the revenue officer have recorded any ID details from the person? Obviously we don't want to pay someone else's fine and would like to know who it actually is!
Many thanks in anticipation