lkpridgeon
Verified Rep - FastJP
Sorry my examples weren't the best.
And https://www.stammeringlaw.org.uk/services/reasonable-adjustments-service-providers/ has some links to cases like
Discrimination By Service Providers - Stephensons Solicitors LLP
If you have been the victim of discrimination by a service provider, you may have a claim under the Equality Act 2010. What is a service provider? A service...
www.stephensons.co.uk
Public and private transport providers
If you believe that you have been treated less favourably by employees of or the policy of a public/private transport provider (including train companies, bus companies, and private taxi firms), if you can prove that such treatment is by reason of your protected status, you may have a claim of discrimination.
Transport providers cannot refuse service or subject an individual to a poorer level of service on the basis of their race, gender, perceived sexual orientation, perceived marital status, pregnancy, perceived transgender status, perceived religious beliefs or their disability.
And https://www.stammeringlaw.org.uk/services/reasonable-adjustments-service-providers/ has some links to cases like
Roads v Central Trains, 2004, Court of Appeal.
A wheelchair user could not get from one platform of a station to the other. He argued a taxi would be a reasonable adjustment. The rail company said he could travel to another station, cross the tracks there and come back, adding about an hour to the journey time. His claim for the reasonable adjustment succeeded. The Court of Appeal confirmed that the reasonable adjustment duty is anticipatory, and said the policy is, so far as reasonably practicable, to approximate the access enjoyed by disabled persons to that enjoyed by the rest of the public. It was not necessarily enough that some alternative was available. If there was a better solution available, it may be reasonable for the service provider to provide the better solution.