Please help if you can.
My girlfriend has had a letter come through asking for confirmation of the validity of her Railcard. We've tried going to the local station, ringing customer relations etc and cannot get anywhere because we don't have a receipt- it wasn't provided to her or it has been lost.
We were travelling on a CrossCountry train from Leicester to Birmingham and then from Birmingham to Kidderminster (we were stopped on the first by a XC staff member.
We cannot afford to go to court as she is a student and wanting to become a teacher, so cannot afford any records.
We did not know that the date was unreadable so it was a genuine mistake. We were not read our rights (which I was when I was caught with my "feet on the supports of a chair" by merseyrail"). We weren't given a slip to say we had been stopped and she took the bottom half of the Railcard off us - leaving us with the photocard half.
The inspector printed off a ticket to carry on the journey without paying - but we were never given the option to pay or even the chance to ask, which looking at section 2.9 of the Railcard terms and conditions, we should have been. Also the Network Rail terms of service seem to suggest that prosecution is an option if one can not show a valid ticket and will not pay.
We just need help, we're happy to pay for an ooc settlement to get rid of this unneeded stress.
Thanks in advance.
My girlfriend has had a letter come through asking for confirmation of the validity of her Railcard. We've tried going to the local station, ringing customer relations etc and cannot get anywhere because we don't have a receipt- it wasn't provided to her or it has been lost.
We were travelling on a CrossCountry train from Leicester to Birmingham and then from Birmingham to Kidderminster (we were stopped on the first by a XC staff member.
We cannot afford to go to court as she is a student and wanting to become a teacher, so cannot afford any records.
We did not know that the date was unreadable so it was a genuine mistake. We were not read our rights (which I was when I was caught with my "feet on the supports of a chair" by merseyrail"). We weren't given a slip to say we had been stopped and she took the bottom half of the Railcard off us - leaving us with the photocard half.
The inspector printed off a ticket to carry on the journey without paying - but we were never given the option to pay or even the chance to ask, which looking at section 2.9 of the Railcard terms and conditions, we should have been. Also the Network Rail terms of service seem to suggest that prosecution is an option if one can not show a valid ticket and will not pay.
We just need help, we're happy to pay for an ooc settlement to get rid of this unneeded stress.
Thanks in advance.