bussnapperwm
Established Member
- Joined
- 18 May 2014
- Messages
- 1,514
I am seriously getting miffed off with eon next.
My mother has a prepayment meter with them (well, I say them, she was a former MEB then npower customer before npower were brought by eon.)
Back in September the meter decided to go blank so she couldn't see how much she had left on it. Phoned up same day, was told an engineer would be requested to attend 3 weeks later.
They didn't turn up.
Phoned up again the day after when we was told they had been requested...
"We only put the request through, they have to confirm it".
Not happy at that so asked when an engineer would be visiting.
"I'm not sure, but we will contact you within a week to confirm an appointment."
Two weeks later, Phoned again.
Still no idea.
Phoned up again last week
"We're still waiting for an engineer to confirm the appointment."
It's now 2 and a bit months since the problem happened. My mother doesn't want to go DD as she has read the stories of those overcharged by DD and she is of the school of thought "the electric is with the electric company, gas with the gas, phone with BT" that some late 50yos are so she doesn't want to switch.
I have advised her to make a formal complaint but what other things should I suggest to her.
My mother has a prepayment meter with them (well, I say them, she was a former MEB then npower customer before npower were brought by eon.)
Back in September the meter decided to go blank so she couldn't see how much she had left on it. Phoned up same day, was told an engineer would be requested to attend 3 weeks later.
They didn't turn up.
Phoned up again the day after when we was told they had been requested...
"We only put the request through, they have to confirm it".
Not happy at that so asked when an engineer would be visiting.
"I'm not sure, but we will contact you within a week to confirm an appointment."
Two weeks later, Phoned again.
Still no idea.
Phoned up again last week
"We're still waiting for an engineer to confirm the appointment."
It's now 2 and a bit months since the problem happened. My mother doesn't want to go DD as she has read the stories of those overcharged by DD and she is of the school of thought "the electric is with the electric company, gas with the gas, phone with BT" that some late 50yos are so she doesn't want to switch.
I have advised her to make a formal complaint but what other things should I suggest to her.