Capvermell
On Moderation
- Joined
- 5 Jan 2014
- Messages
- 348
As I currently have no access to a car and am completely reliant on Southern train services from Ockley Station I am writing this post to ask firstly why Southern did not run any train services at all from Dorking to Horsham on New Year's Day (Saturday 1st January), when they do normally provide a Saturday service on Bank Holidays other than Christmas Day, and why this week from Tuesday 4th January to Friday 7th January they are only operating a Saturday timetable service instead of a normal Monday to Friday service (which includes weekday evening trains unlike their Saturday timetable service) as they clearly should be doing from 4th January onwards under the franchise agreement they have to operate services on this line from the Department of Transport.
Even during the special lockdown timetable through the main COVID period from March 2020 to Spring 2021 weekday evening services were retained between Dorking and Horsham (via Holmowood and Warnham) and we also for the first time gained a Saturday evening train service as the train service pattern was the same six days a week from Monday to Saturday rather there being the separate Monday to Friday, Saturday and Sunday timetables pre the COVID lockdown timetable of March 2020 onwards.
But now on the excuse of Omicron and/or perhaps in reality because of whatever alleged major signalling work is preventing any services at all for over 2 weeks in to and out of London Victoria until January 10th Southern/GoVia is behaving like January 4th to January 9th is still part of the main Christmas period and simply leaving those of us who use Holmwood, Ockley and Warnham stations with no evening weekday service between Dorking and Horsham as though we had got in to a time machine and traveled back to pre December 2003 when there were no weekday services south of Dorking, although even those services ran until two hours later than those that Southern is operating this week that terminate just after 6pm in the evening in both directions.
Since we only have an hourly weekday evening service anyway between Dorking and Horsham Southern resisted cutting that service any further in terms of frequency all through Main COVID lockdown period (although services between Dorking and Horsham did become a separate hourly shuttle service) so why should Southern think they have an excuse to cut out our weekday evening services completely this week and so not have to offer to pay for a replacement taxi service or pay compensation for delay or cancellation as they would have done if they had timetabled the services but then axed some or all of them at the last moment on the excuse of insufficient train crews.
It seems that deleting services completely is a way for Southern/GoVia to axe services without having to appropriately compensate customers for the inconvenience caused in any way.
Also I can't even go to a Meet The Managers session at London Bridge or London Victoria to take up this issue since Southern and/or GoVia Thameslink have not run any Meet The Manager sessions in person since March 2020 and disgracefully they have also not held them on Zoom or Microsoft Teams either as they so easily could have done if their senior management did not seemingly utterly hate and despise their customers with the consequence that they think the great COVID emergency is therefore an excuse to never ever have to account to them again in person.
Lastly I should also say that raising any of these issues with the Southern Contact Centre is a complete and utter waste of time as the outsourced workers at Teleperformance never have any explanation themselves of why changes such as this are made and if you ask the call centre staff for a written reply providing an explanation from management at Southern/GoVia on any issue no such reply is ever provided by the company. I have previously asked for a written response from Southern's contact centre in the last three months on separate occasions on the issue of why Meet The Manager Sessions have not resumed, why a rail replacement bus service did not call at the designated stop at Ockley Station causing me to miss it and why Southern forgot to run a diverted rail replacement train service from London Bridge via Epsom to Horsham to cover the cancelled (due to engineering works) London Victoria to Horsham (via Epsom) service and in each case I have had no further response on or closure of my complaint from Southern. This seems to be because either Teleperformance who take the calls fail to pass the complaint on to Southern or because Southern think they are entitled to ignore complaints from customers due to being so insulated from the outside world by the Teleperformance contact centre.
Just cancelling evening services from Dorking to Horsham this week without explanation is a totally despicable and dastardly action on Southern/GoVia's part.
Even during the special lockdown timetable through the main COVID period from March 2020 to Spring 2021 weekday evening services were retained between Dorking and Horsham (via Holmowood and Warnham) and we also for the first time gained a Saturday evening train service as the train service pattern was the same six days a week from Monday to Saturday rather there being the separate Monday to Friday, Saturday and Sunday timetables pre the COVID lockdown timetable of March 2020 onwards.
But now on the excuse of Omicron and/or perhaps in reality because of whatever alleged major signalling work is preventing any services at all for over 2 weeks in to and out of London Victoria until January 10th Southern/GoVia is behaving like January 4th to January 9th is still part of the main Christmas period and simply leaving those of us who use Holmwood, Ockley and Warnham stations with no evening weekday service between Dorking and Horsham as though we had got in to a time machine and traveled back to pre December 2003 when there were no weekday services south of Dorking, although even those services ran until two hours later than those that Southern is operating this week that terminate just after 6pm in the evening in both directions.
Since we only have an hourly weekday evening service anyway between Dorking and Horsham Southern resisted cutting that service any further in terms of frequency all through Main COVID lockdown period (although services between Dorking and Horsham did become a separate hourly shuttle service) so why should Southern think they have an excuse to cut out our weekday evening services completely this week and so not have to offer to pay for a replacement taxi service or pay compensation for delay or cancellation as they would have done if they had timetabled the services but then axed some or all of them at the last moment on the excuse of insufficient train crews.
It seems that deleting services completely is a way for Southern/GoVia to axe services without having to appropriately compensate customers for the inconvenience caused in any way.
Also I can't even go to a Meet The Managers session at London Bridge or London Victoria to take up this issue since Southern and/or GoVia Thameslink have not run any Meet The Manager sessions in person since March 2020 and disgracefully they have also not held them on Zoom or Microsoft Teams either as they so easily could have done if their senior management did not seemingly utterly hate and despise their customers with the consequence that they think the great COVID emergency is therefore an excuse to never ever have to account to them again in person.
Lastly I should also say that raising any of these issues with the Southern Contact Centre is a complete and utter waste of time as the outsourced workers at Teleperformance never have any explanation themselves of why changes such as this are made and if you ask the call centre staff for a written reply providing an explanation from management at Southern/GoVia on any issue no such reply is ever provided by the company. I have previously asked for a written response from Southern's contact centre in the last three months on separate occasions on the issue of why Meet The Manager Sessions have not resumed, why a rail replacement bus service did not call at the designated stop at Ockley Station causing me to miss it and why Southern forgot to run a diverted rail replacement train service from London Bridge via Epsom to Horsham to cover the cancelled (due to engineering works) London Victoria to Horsham (via Epsom) service and in each case I have had no further response on or closure of my complaint from Southern. This seems to be because either Teleperformance who take the calls fail to pass the complaint on to Southern or because Southern think they are entitled to ignore complaints from customers due to being so insulated from the outside world by the Teleperformance contact centre.
Just cancelling evening services from Dorking to Horsham this week without explanation is a totally despicable and dastardly action on Southern/GoVia's part.