jacksonbang
Member
- Joined
- 2 Nov 2016
- Messages
- 70
Good morning,
I've just been refused twice a refund on an advance ticket for travel last Saturday (30th July). I requested the refund using the online booking form the day before, I had not printed out the tickets in advance so could not cut them up and photograph them. My reason for not travelling was industrial action based on advice from their own website.
The only advice was :
"please check our website as you might be entitled to claim a non-cashable voucher to the same value as your ticket as we have made exceptions to support government guidance."
but I cannot see how to do this other than make a third attempt at the same refund although now my order number does not bring up the tickets anymore.
Is anyone successful getting these vouchers from Southern?
Thanks
I've just been refused twice a refund on an advance ticket for travel last Saturday (30th July). I requested the refund using the online booking form the day before, I had not printed out the tickets in advance so could not cut them up and photograph them. My reason for not travelling was industrial action based on advice from their own website.
The only advice was :
"please check our website as you might be entitled to claim a non-cashable voucher to the same value as your ticket as we have made exceptions to support government guidance."
but I cannot see how to do this other than make a third attempt at the same refund although now my order number does not bring up the tickets anymore.
Is anyone successful getting these vouchers from Southern?
Thanks