It’s part of a broader economic picture.
Most employers with customer facing jobs, and many more with relatively low paid jobs are struggling to hire staff. U.K. productivity has historically lagged behind our peers. Yet when there are initiatives that significantly improve productivity and free up people into the labour market, eg moving away from cash, automated tills, closing ticket offices, dare I even say DOO (sorry), there are people who find it difficult to accept progress.
Personally I've no objection to progress - from your examples, the majority of trains I get are DOO and I don't care about that, and I always use the automated tills *assuming I can use cash in them, which is becoming more and more difficult*. I look up things on RTT, NR, Traksy etc. regularly and think they are incredibly useful tools, though there are occasions when I would prefer to look at a paper timetable. In the same way I have offline maps of the whole country on the iPad mini I usually have with me - but often I prefer to look at a real-world map.
But what I fundamentally object to is a society where every transaction and every interaction is logged and tracked in some unaccountable centralised way, which is a single and small step away from every transaction and every interaction requiring *permission* from some centralised authority.
I've no issue with some transactions and interactions being so - I have credit cards and debit cards and use them from time to time. But, as I've said already in the context of the incredible government overreach we saw with lockdowns, it isn't hard to see occasions when the ability to do things without being tracked, logged or seeking permission from authority, is incredibly useful, and I'd say fundamental to living in a free society.
To me it isn't just an economic issue. It is - incidentally or deliberately, take your pick, but it is happening - giving the authorities totally unprecedented power to control every detail of our lives. The current government in our current country may not use that ability, but a future one may well do.