172006
Member
- Joined
- 29 May 2019
- Messages
- 63
Hi everyone,
I have some questions about compensation. Most are for myself and my family, one question is theoretical to avoid disclosing my identity.
I have some questions about compensation. Most are for myself and my family, one question is theoretical to avoid disclosing my identity.
- On this forum it's quite clear that I can claim delay repay on split tickets, not only for the delayed part of the journey. The TfW website asks for one photo, one ticket number and one price. What should I write?
- If I applied for a refund on a ticket and then realize that someone travelled with it, how should I go about withdrawing the claim? Does it matter whether there were ticket gates at the stations used? Does it make a difference that the passenger applied for delay repay while I applied for a refund? Can we get in trouble for this, or get both claims refused? GWR told me I don't need to take any action now.
- The railcard was left at home and we didn't want to get a penalty fare, so we bought another railcard at the station. Can we get compensation for that? Who should we apply to?
- If I planned a journey allowing less than the minimum connection time between trains (using one ticket), knowing that I can physically change platforms in less time, but then the first train is late and as a result I miss the connection and arrive an hour late, is there any possibility of delay repay?
- In the opposite scenario, a disabled passenger knows it will take them longer to change and allows enough time, but the first train is a bit late and they are left with only the minimum connection time and therefore miss the train, can they get delay repay?