Wcml shut?

[Some Might Say]

some on on youtube said that the womans death on the lm was suicide she coverd herself with petrol and set herself on fire on of the utubers dad works for london midland

You gotta link to this mate?

If that's true that's very strange, why would you kill yourself on a train and risk needlessly injuring or killing others?

 

[CliveJones]

You gotta link to this mate?

If that's true that's very strange, why would you kill yourself on a train and risk needlessly injuring or killing others?

Suicidal people don't care about others much

 

[Captain Chaos]

BBC are reporting that the woman started the fire with the intention of committing suicide.

http://www.bbc.co.uk/news/uk-england-13039655

The fact the BTP are not treating as an accident nor treating it as suspicous as well as not seeking anyone else in connection with the death would suggest to me they believe it to be a suicide.

Eithier way though this is an absolute tragedy and my thoughts are with all those involved. If this was indeed a suicide in the toilet it must have been utterly horrifying for the passengers and staff to have witnessed.

 

[Greenback]

It is indeed a terrible thing for all those on the train. One can only imagine the state of mind of anyone who wishes to take their own life, let alone in such a public way.

 

[EM2]

According to a BTP officer I spoke to earlier (not at EUS), the official BTP line is 'a non-suspicious, deliberate act'.
Make of that what you will.

 

[junglejames]

It is indeed a terrible thing for all those on the train. One can only imagine the state of mind of anyone who wishes to take their own life, let alone in such a public way.

If this is true, then i do feel for the woman that felt she had to do this. What must have been going through her mind. Also feel for the firemen that found her in the toilet. Couldnt have been very pleasant for the passengers either, especially as some of them must have been aware there was somebody in the toilet.

 

[NSE]

Firstly, my thoughts are with all those involved. At least its something to hear that staff are managing to cope well. There is something about a fire that, well sort of makes me uneasy to be honest.

Purely out of interest, does anyone know the scale of damage to the unit? I guess it'd be out of action for police/evidence etcc for a while anyway.

 

[Some Might Say]

Firstly, my thoughts are with all those involved. At least its something to hear that staff are managing to cope well. There is something about a fire that, well sort of makes me uneasy to be honest.

Purely out of interest, does anyone know the scale of damage to the unit? I guess it'd be out of action for police/evidence etcc for a while anyway.

It's been moved to a siding for forensic investigation at the moment.

 

[Blindtraveler]

First, RIP the victim of this sad incident and may I join the many here on this forum who's thoughts are with her familly and friends. 2nd, wel done to all involved - the emergency crews, the train and station staff, the passengers especially those onboard at the time for being sensible, and in staffs case, hard working, dedicated railway men and women. We all moan and groan about the shortcomings of tocs and rubbish service from staff but tonight, we have every reason to be proud of our railway!

 

[NSE]

First, RIP the victim of this sad incident and may I join the many here on this forum who's thoughts are with her familly and friends. 2nd, wel done to all involved - the emergency crews, the train and station staff, the passengers especially those onboard at the time for being sensible, and in staffs case, hard working, dedicated railway men and women. We all moan and groan about the shortcomings of tocs and rubbish service from staff but tonight, we have every reason to be proud of our railway!

Spot on mate, just a shame about the circumstances I guess :/

 

[lm321412]

Probably the most detailed article with an alleged "source" is that 20p rag commonly known as The Sun.

http://www.thesun.co.uk/sol/homepage/news/3521813/Woman-is-killed-in-blaze-on-train.html
The 43-year-old had been travelling with friends when she disappeared into the cubicle and torched herself.

Sources said she doused herself with some kind of 'accelerant' to ensure the fire took hold.

The source said: "An accelerant had been used and it was on her."

 

[RichmondCommu]

So very sad. Rest in peace you poor soul. Sadly because of this someone may well have lost a mother, a wife, a sister or a daughter. Those concerned may not even be aware yet that their loved one has gone forever. Not nice.

 

[sunday]

http://twitter.com/londonmidland

LM have been pretty awesome this evening in keeping passengers informed both on the ground and via twitter. Shame that some people seem unable to accept that these circumstances are genuinly out of their control but I suppose given their recent track record it is understandable. Hopefully service will be back to normal soon.

What a horrible incident.

 

[Skimble19]

http://twitter.com/londonmidland

LM have been pretty awesome this evening in keeping passengers informed both on the ground and via twitter. Shame that some people seem unable to accept that these circumstances are genuinly out of their control but I suppose given their recent track record it is understandable. Hopefully service will be back to normal soon.

What a horrible incident.

I can't believe that it's now 01:26 and their last tweet was just 5 minutes ago! FCC - Take note!!

A very strange and horrific incident indeed for those at the scene.. thoughts are with them all.

 

[jon0844]

Hey, FCC last tweeted on December 2nd. Clearly nothing of note has happened since then!!

First Capital Connect clearly don't understand social networking at all, where as LM obviously do and it's paying dividends. A positive PR win for them, so credit where credit is due (irrespective of what anyone thinks about their other issues).

I know a lot of people think of Twitter as a waste of time and a fad (and they're not wrong to a certain extent) but as a means of getting live information from the horse's mouth, it's unbeatable. It's situations like this where it actually has a positive use, instead of being a platform for zelebs to rant about something unimportant.

 

[the sniper]

You have got to give to London Midland's PR department, well, David at LM, he's one of the few decent things about the company! Too bad Govia keep trying to ruin the franchise, thus making his job harder...

 

[Blindtraveler]

I hope as many as possible send this kind a feedback to lm - a company with any credibilitty at all wil take notice of happy customers and keep making them happy by doing something like, wel in this case, communicating. The fact they did it last night shows they are capable and on my next visit to the midlands I've got high expectations.

 

[Whistler40145]

I also send my condolences to the Ladies family.

We have to eliminate how this tragic incident happened.

Was it an accident, neglect (lit cigarette), a fault within the Class 350s Electrical system, dragging brakes?

Does LM's fleet of Class 350s have Smoke Sensors fitted?

Do they have any kind of CCTV as per Virgin Pendolinos?

Has any other operator had problems with their Class 350 fleet?

 

[ralphchadkirk]

We have to eliminate how this tragic incident happened.

Why? We're not involved, and we're not detective. Let's leave it to the professionals eh?

 

[Whistler40145]

ralphchadkirk, I wasn't meaning us personally, maybe I should have said LM & RAIB will be required to provide answers & solutions

 

[amcluesent]

Often a widely-reported suicide triggers the same in others who are depressed and you get a number of 'copy cat' events. I'd hope train crew are aware and respond appropriately.

 

[Simon Poole]

We have to eliminate how this tragic incident happened.

Why? We're not involved, and we're not detective. Let's leave it to the professionals eh?

I think what TimSYoung40145 saying is lets not jump to any conclusion until they found out what really caused the fire

 

[ralphchadkirk]

ralphchadkirk, I wasn't meaning us personally, maybe I should have said LM & RAIB will be required to provide answers & solutions

I doubt either LM or the RAIB will be involved. It'll most likely be a police investigation passed to the coroner.

 

[lm321412]

I also send my condolences to the Ladies family.

Do they have any kind of CCTV as per Virgin Pendolinos?

Yes, They do all have CCTV fitted.

 

[Whistler40145]

Im321412, I do hope the CCTV & other systems can provide sufficient evidence to assist the authorities.

 

[Aictos]

Hey, FCC last tweeted on December 2nd. Clearly nothing of note has happened since then!!

First Capital Connect clearly don't understand social networking at all, where as LM obviously do and it's paying dividends. A positive PR win for them, so credit where credit is due (irrespective of what anyone thinks about their other issues).

I know a lot of people think of Twitter as a waste of time and a fad (and they're not wrong to a certain extent) but as a means of getting live information from the horse's mouth, it's unbeatable. It's situations like this where it actually has a positive use, instead of being a platform for zelebs to rant about something unimportant.

I quite agree with your point on FCC's use of Twitter, luckily I should find out next week why this is and also why London Midland can use it well and FCC rarely uses it.

 

[ushawk]

I also like how LM dont just report problems on there twitter, but interact with their passengers too. For some passengers, getting a reply may make them feel like LM do want them to travel with them. Other TOC's should make note!

 

[First ScotRail]

ScotRail. TPE. VT and XC all use twitter in the same way as LM. However, LM is very good in times of any disruption. To be praised!!

 

[jon0844]

FCC set up Twitter to give custom alerts, which seemed like a good idea. I have no idea if it still operates or if it works.

My guess is since the new systems came in, it's probably broken. If it's like the text alerts, I can now receive texts to warn me of delays that never happened, or cancelled train warnings some 2-3 hours after I've got home!

I see that EastCoast has a Twitter feed that also gives regular updates, and it must help staff on the ground as it means I could be anywhere on or around the station (or even away from the station) and get alerts as quickly as staff - and EC can relay information to everyone instead of one poor staff member having to shout, or say the same thing over and over.

This is what Twitter is good for (it's a shame it so rarely is!) and FCC did seem to be doing that last December. My next guess is that someone who was given the job to do it has either left or gone on to do other things, or they've forgotten the password to login to their account.

As for the interaction and individual replies/mentions, this is PR gold. All the major companies now use this, so you can moan about problems with your bill, the product you bought, or whatever directly to people who can help and escalate the problem. However angry someone might be, when they get a reply (or a solution) they can quickly calm down.

 

[jopsuk]

Yes, They do all have CCTV fitted.

I'd have thought there's no CCTV in the loo though. I'd be quite concerned if there is! Beyond that, I'd guess the CCTv footage is unlikely to show anything more than someone entering the loo, possibly with a bag? I suppose it can help rule out foul play, but beyond that?