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[HaxbyTraveller]

Thanks - so does that mean that because the first train was delayed so I couldn't get the second one and had to stand rather than get a seat, I can claim full compensation for the whole journey?

 

[OscarH]

Thanks - so does that mean that because the first train was delayed so I couldn't get the second one and had to stand rather than get a seat, I can claim full compensation for the whole journey?

In terms of usual delay repay, absolutely. Some TOCs even account for this in their forms and allow uploading multiple tickets so you don't have to go through customer support/get creative with the form

If you're talking about compensation for not getting a seat, I don't know enough about the few operators that do that and their schemes to comment

 

[Benjwri]

When did the ability to specify London Zonal tickets already held appear? I haven't heard anything about it, and and see it means Boundary Zone tickets can now be bought from Trainsplit, plus the extremely useful feature of no longer manually having to work out the cheapest option with a season ticket.

(Plus the added bonus of the seat selector for my reservations with such a ticket)

Although it does seem to be work in progress, incase the developers are looking for splits, if you try to buy a ticket with a split at Reading it will offer a london terminals to Reading ticket, rather than a cheaper Boundary Zone to Reading ticket.

 

[Kite159]

Is there any reason why the forum booking site doesn't offer some TfW advance fares, ie Crewe to Manchester?

Using the 10th February for example on the 08:30 departure to Manchester, NRE will show a £3,80 advance on the TfW train whereas the forum website only lists the flexible TfW only single other than for the 09:30 service where it lists a 1st class advance.

 

[yorkie]

Is there any reason why the forum booking site doesn't offer some TfW advance fares, ie Crewe to Manchester?

Using the 10th February for example on the 08:30 departure to Manchester, NRE will show a £3,80 advance on the TfW train whereas the forum website only lists the flexible TfW only single other than for the 09:30 service where it lists a 1st class advance.

I'm going to contact Trainsplit support, because using a test system I have access to, the following should be available on that service:

CREWE to MANCHESTER PIC
NAY £3.80 TFW ONLY CDF-MAN CCST,PAPER_ROLL,TOD,MTICKET,ETICKET
0380 AD:1 CH:0 CT:1 RC:
JS: CRE 08:30 - MAN 09:15
AV:9, LC:09:46

 

[OscarH]

Is there any reason why the forum booking site doesn't offer some TfW advance fares, ie Crewe to Manchester?

Using the 10th February for example on the 08:30 departure to Manchester, NRE will show a £3,80 advance on the TfW train whereas the forum website only lists the flexible TfW only single other than for the 09:30 service where it lists a 1st class advance.

Those should be appearing now, thanks for raising it

 

[yorkie]

Those should be appearing now, thanks for raising it

You can ignore the email I just sent
It's not appearing just yet, but I guess it takes a little time to filter through.

 

[OscarH]

You can ignore the email I just sent
It's not appearing just yet, but I guess it takes a little time to filter through.

Hmm, do you have a search link, it's showing on this search, which I think is the one mentioned above https://tickets.railforums.co.uk/re...ass=false&flexible=false&selectionMethod=Grid

 

[CyrusWuff]

Is there any reason why the forum booking site doesn't offer some TfW advance fares, ie Crewe to Manchester?

Using the 10th February for example on the 08:30 departure to Manchester, NRE will show a £3,80 advance on the TfW train whereas the forum website only lists the flexible TfW only single other than for the 09:30 service where it lists a 1st class advance.

Doing a quick check, GWR WebTIS doesn't offer the Advance on that service either, but Trainline does, so it doesn't appear to be a specific issue with the Trainsplit engine.

 

[Adam Williams]

Those should be appearing now, thanks for raising it

To give some context: These Advances are "fairly" new ticket type codes. Raileasy have been burnt before by automatically retailing all fares that the data says are retailable by TPRs, so new ticket type codes are blacklisted until they've been sense-checked.

This wouldn't be so bad if TOC pricing managers didn't spend most of the day creating new ticket types every 5 minutes. In this particular case, the fares were checked and applied to almost all retail frontends, but the forum ticketing site has been handled differently in the past which is why there was a delay sorting this out.

 

[yorkie]

Hmm, do you have a search link, it's showing on this search, which I think is the one mentioned above https://tickets.railforums.co.uk/results?FromStation=7012430&ToStation=7029680&Adults=1&OutboundDate=10/02/2024&OutboundTime=08:30&searchBy=0&firstClass=false&flexible=false&selectionMethod=Grid

It's working for me on the forum site, using that link, but not on the regular Trainsplit site:

Crewe > Manchester Piccadilly - Search Results | TrainSplit

TrainSplit compares routes & fares to get the best value through split ticketing with no booking fee & saving up to 90%

trainsplit.com

 

[Mike395]

It's working for me on the forum site, using that link, but not on the regular Trainsplit site:

Crewe > Manchester Piccadilly - Search Results | TrainSplit

TrainSplit compares routes & fares to get the best value through split ticketing with no booking fee & saving up to 90%

trainsplit.com

This (as of about 20mins after you posted this) is now fixed on the main TS site too

 

[Kite159]

This (as of about 20mins after you posted this) is now fixed on the main TS site too

Excellent

No idea why TfW changed from having a reasonably priced "TfW only" flexible day return (offering around a £5 saving over the any permitted) to introducing booked train advances and hiking the TfW only fare to be like the Avanti only fares in being pointless with a 10/20p saving over the any permitted.

 

[mad_rich]

Can RailUK sell tickets to "METRO T&W ZONE A" (H638) or "METRO T&W ALL ZN" (H665)?

I presume these allow a single trip on the Metro. Or perhaps a day ticket in the second case?

I've also seen reference to Newcastle Central Zone (NCZ) and brfares has "METRO ZONE A" (G041), "METRO ZONE B" (G043), and so on but finds no fares from London.

I know you have APN (Newcastle Airport) but I don't know if I would be permitted to start short at South Gosforth?

 

[Gwr12345]

Are some e-tickets accepted on Merseyrail? A look at a journey from Darlington to Blaenau Ffestiniog, the forums site is offering me an itinerary of Darlington to Liverpool Lime Street on Transpennine, Lime Street to Chester (the bit I'm querying) on Merseyrail, Chester to Llandudno Junction and then Llandudno to Blaenau Ffestiniog. It is offering me, all fulfillable to E-ticket, Darlington to Huddersfield, Huddersfield to Liverpool Stations, both advances and then an off peak single from Liverpool stations to Blaenau Ffestiniog.

 

[Haywain]

Are some e-tickets accepted on Merseyrail? A look at a journey from Darlington to Blaenau Ffestiniog, the forums site is offering me an itinerary of Darlington to Liverpool Lime Street on Transpennine, Lime Street to Chester (the bit I'm querying) on Merseyrail, Chester to Llandudno Junction and then Llandudno to Blaenau Ffestiniog. It is offering me, all fulfillable to E-ticket, Darlington to Huddersfield, Huddersfield to Liverpool Stations, both advances and then an off peak single from Liverpool stations to Blaenau Ffestiniog.

The ticket/flow is either fulfilled to eTicket or not, the itinerary offered has no impact on that. If an itinerary using Merseyrail is offered then Merseyrail just have to suck it up.

 

[Wallsendmag]

Are some e-tickets accepted on Merseyrail? A look at a journey from Darlington to Blaenau Ffestiniog, the forums site is offering me an itinerary of Darlington to Liverpool Lime Street on Transpennine, Lime Street to Chester (the bit I'm querying) on Merseyrail, Chester to Llandudno Junction and then Llandudno to Blaenau Ffestiniog. It is offering me, all fulfillable to E-ticket, Darlington to Huddersfield, Huddersfield to Liverpool Stations, both advances and then an off peak single from Liverpool stations to Blaenau Ffestiniog.

This is puzzling me as well as I've always steered clear of enabling flows including MerseyRail but other TOC don't seem to worry.

 

[Adam Williams]

This is puzzling me as well as I've always steered clear of enabling flows including MerseyRail but other TOC don't seem to worry.

Sometimes the fare destination (e.g. Liverpool Stations) may allow travel on MerseyRail, but the fares could conceivably be used without travelling on MerseyRail only on operators who do readily accept E-Tickets. There is no point punishing customers who want to go from e.g. Manchester to Liverpool Lime St only and have no intention to travel on an operator stuck in the past by forcing them to use paper tickets.

In these circumstances, I believe the flow should be enabled in RCS for E-Ticket fulfilment, but only to e.g. destination NLC 2246 (not 0435) because the TIS is supposed to also use and consider the stations in the user's actual itinerary (see RSPS2001, 4.5.8) if there is no group entry, even if the underlying fare is to the group stations.

Unfortunately there's some real inconsistencies with how different operators deal with "the Liverpool problem" in practice.

@Gwr12345 has not supplied sufficient information to investigate this much further, but we could look at the RCS data with a link to a set of search results, or a ticket type code & route code.

 

[sheff1]

Why a different "Share of Savings" charge for using the same tickets on different itineraries ?

Searched Sheffield to Worcester on Saturday with Senior Railcard and was offered a split;
Sheffield to Derby - Off Peak Day Return £9.15
Derby to Worcester - Off Peak Day Return £15.60

Travelling out on the 0821 from Sheffield, returning on 1724 from Foregate St the Savings charge is £3.02,
but if the return is changed to the 1824 from Foregate St the Savings charge is only £1.77.

The above tickets are, of course, valid at any time on a Saturday.

 

[OscarH]

Why a different "Share of Savings" charge for using the same tickets on different itineraries ?

Searched Sheffield to Worcester on Saturday with Senior Railcard and was offered a split;
Sheffield to Derby - Off Peak Day Return £9.15
Derby to Worcester - Off Peak Day Return £15.60

Travelling out on the 0821 from Sheffield, returning on 1724 from Foregate St the Savings charge is £3.02,
but if the return is changed to the 1824 from Foregate St the Savings charge is only £1.77.

The above tickets are, of course, valid at any time on a Saturday.

When calculating the price without splitting (as it's necessary to know the amount saved to calculate the commission), the cheapest through fare for the return leg was a £24 MHS for the 17:24 and a £15.70 MBS for the 18:24, so the amount saved was greater for the 17:24 even though we're selling the same tickets

 

[CarrotPie]

Why a different "Share of Savings" charge for using the same tickets on different itineraries ?

How many people actually buy off of Trainsplit and how many just take their suggestions and go and buy it via their own favourite retailer - saying them another few quid in the process?

 

[OscarH]

How many people actually buy off of Trainsplit and how many just take their suggestions and go and buy it via their own favourite retailer - saying them another few quid in the process?

It's a shame, people that do this are only pushing increasing the fees for everyone else, and if too many people do it then the site simply won't exist. Particularly bad when ticket office staff say they use the site to find splits then issue them via their machine.

 

[sheff1]

When calculating the price without splitting (as it's necessary to know the amount saved to calculate the commission), the cheapest through fare for the return leg was a £24 MHS for the 17:24 and a £15.70 MBS for the 18:24, so the amount saved was greater for the 17:24 even though we're selling the same tickets

I have no idea what a MHS or MBS is but whatever they are it seems very strange to seek to charge differing amounts (with the Savings share included) for a pair of flexible tickets which are valid on any train on that day.

Pricing in this manner can only reinforce the seemingly widespread misapprehension that once you have selected a train that is the one you must travel on even with a flexible ticket.

 

[Mike395]

I have no idea what a MHS or MBS is but whatever they are it seems very strange to seek to charge differing amounts (with the Savings share included) for a pair of flexible tickets which are valid on any train on that day.

These are Advance tiers - we compare against the cheapest equivalent through ticket, regardless of how flexible that ticket is. If we always compared like for like, the share of saving would only ever be higher than it is now.

 

[CarrotPie]

It's a shame, people that do this are only pushing increasing the fees for everyone else, and if too many people do it then the site simply won't exist. Particularly bad when ticket office staff say they use the site to find splits then issue them via their machine.

Makes a lot of sense from a personal point of view - plus, what do you care about their fees if you never buy from the anyway?

 

[sheff1]

These are Advance tiers - we compare against the cheapest equivalent through ticket, regardless of how flexible that ticket is. If we always compared like for like, the share of saving would only ever be higher than it is now.

Right. I now see that if I switch to the "flexible" tab the all-inclusive price is the same for both itineraries but the Savings charge is now £3.74.

So three different prices (maybe more if cheaper/dearer Advances are available for other services) for the same pair of tickets. I had always assumed the comparison was like for like.

 

[PG]

Particularly bad when ticket office staff say they use the site to find splits then issue them via their machine.

Surely that is against the impartial retailing rules if they are using this knowledge to offer split tickets to passengers who ask for a ticket between A and B? i.e. without the passengers specifically asking if they can get a split.

 

[Haywain]

Surely that is against the impartial retailing rules if they are using this knowledge to offer split tickets to passengers who ask for a ticket between A and B? i.e. without the passengers specifically asking if they can get a split.

Definitely against the rules. And another time it will be the guy who follows the rules who gets all the grief for selling a more expensive ticket and having no idea why it was cheaper last time.

 

[Gwr12345]

I know at some ticket offices people want a ticket to X, a price is given, and then say it was cheaper on Trainline at y, because of a split but not explicitly referenced are requested, is it then permitted to sell the split without being in breach of impartial retailing rules?

 

[Haywain]

I know at some ticket offices people want a ticket to X, a price is given, and then say it was cheaper on Trainline at y, because of a split but not explicitly referenced are requested, is it then permitted to sell the split without being in breach of impartial retailing rules?

The specific tickets required should be requested by the customer.