London Underground - CSA1 / CSA2 - Recruitment and Discussion

[tanks88]

1) who you want your money to go to should you unfortunately pass away
2) it’s self explanatory, you fill out the order form. Info is all there for you and states what uniform you can have and the quantity
3) nominee is for a family member who lives at your address to get free travel
4) again, it’s self explanatory but you sign it.
5) not sure on this?

When you get the forms through, it’s very easy

Thank you so much @ac2552 . This is very helpful. What stage are you at now ? Have you gotten start date yet ?

 

[cab43]

As far as I’m aware, yeah the timeline does depend on FT and PT.

FT will be processed faster

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Roleplay and SBI is quite straightforward.

For the roleplay ensure that you introduce yourself, speak in a calm manner, understanding tone etc.

What I think really boosted me for my roleplay was being understanding and offering what I can help the customer with.

Ensure that you’re understanding but firm on TfL’s policies.

The SBI too is fairly straightforward.

They will give you a scenario and I took some notes down regarding what I would do as a CSA. I ensured to note down who my colleagues are (Managers, Supervisors, other CSAs, BTP, etc.) and I emphasised on how I would put safety first.

It would be also helpful to memorise some of TfLs policies as a breach of these may come up in the scenario. (You don’t have to remember exactly what section or whatever but you should be able to say what’s allowed and what isn’t)

Don’t worry if you can speak about the scenario for long at first as the interviewer will ask you questions about your answers afterwards.

Be confident,
Think carefully,
TAKE NOTES!!

Thanks for that, and well done

 

[asn.15_]

Just got a call regarding my medical for next week. She told me they will have training dates for November and December most likely

 

[ac2552]

Thank you so much @ac2552 . This is very helpful. What stage are you at now ? Have you gotten start date yet ?

I have just sent everything in for onboarding and to reed to begin the checks.. I can imagine I’m a good while away from a start date yet!

== Doublepost prevention - post automatically merged: 16 Aug 2024 ==

Just got a call regarding my medical for next week. She told me they will have training dates for November and December most likely

How long did your reed checks take before you got your medical date?

 

[asn.15_]

I have just sent everything in for onboarding and to reed to begin the checks.. I can imagine I’m a good while away from a start date yet!

== Doublepost prevention - post automatically merged: 16 Aug 2024 ==


How long did your reed checks take before you got your medical date?

My screening isn’t yet completed yet. As I mentioned previously, there are quality checks left to be done.

REED told me the screening will be completed just before I will be provided a training date.

However, since being offered a medical date, it has been 2 months.

 

[action_man23]

I done my written assessment yesterday, any idea when they will notify me if I I’m through the next stage?

 

[cacti]

I done my written assessment yesterday, any idea when they will notify me if I I’m through the next stage?

I knew by the next Monday, however, give them up to 10 working days

 

[cab43]

I done my written assessment yesterday, any idea when they will notify me if I I’m through the next stage?

Did my assessment last Thurs got my invite the following tuesday

 

[T103]

How long did the process with reed take for you?

Oh almost 2 months

== Doublepost prevention - post automatically merged: 18 Aug 2024 ==

Just got a call regarding my medical for next week. She told me they will have training dates for November and December most likely

That is what I was told too.

== Doublepost prevention - post automatically merged: 18 Aug 2024 ==

Oh good ! Thanks . How long does the screening take ? Do we have any option other than giving the reference of current job ? Can we submit HMRC document instead?

Screening can take a few weeks to a month, depending how quickly references/ETW/DBS checks take to come back

 

[tanks88]

Oh almost 2 months

== Doublepost prevention - post automatically merged: 18 Aug 2024 ==


That is what I was told too.

== Doublepost prevention - post automatically merged: 18 Aug 2024 ==


Screening can take a few weeks to a month, depending how quickly references/ETW/DBS checks take to come back

Hi @Tobes1994 , got couple of important questions if you can advise.

1) I got onboarding email wherein I have to upload documents, some of these documents say that I have to post it . Do I post them if I have option to upload them ?
2) the email says I have to email these back to them . This is so confusing

Thanks

 

[lolak]

Hi @Tobes1994 , got couple of important questions if you can advise.

1) I got onboarding email wherein I have to upload documents, some of these documents say that I have to post it . Do I post them if I have option to upload them ?
2) the email says I have to email these back to them . This is so confusing

Thanks

I know you didn’t ask me lol. I did ask HVC on the phone if we have to post documents and you do not post anything to them.

Just email everything back to them + a photo of yourself for your staff Oyster card

 

[tanks88]

I know you didn’t ask me lol. I did ask HVC on the phone if we have to post documents and you do not post anything to them.

Just email everything back to them + a photo of yourself for your staff Oyster card

Hi @lolak thanks for the reply. Appreciate it . When you say email back to them , I suppose upload everything on the given link ?

Also got follow up question. I have filled up the uniform form . Honestly I feel like I don't know what I am doing. There are no images given to refer. Hope they exchange items of they don't fit? I can't even see what shoes or boots they are talking about

 

[Mawkie]

Honestly I feel like I don't know what I am doing. There are no images given to refer. .

I can probably help with this - what do you need to know?

Hope they exchange itemsof theyy don't fit?

They do, but it is sometimes a lengthy process. Try and get the right sizes first time around if possible.

 

[tanks88]

I can probably help with this - what do you need to know?

They do, but it is sometimes a lengthy process. Try and get the right sizes first time around if possible.

@Mawkie thanks !

Just wondering if shoes are used more or boots ( only one pair is allowed to order )

Do you have tips as to what items needs preference?

For example : don't order item A as it's not practical, order more of item B as it helps in winter blah blah blah

At the moment, I have just ordered equal number of each item ( based of max qty that we can order )

 

[Mawkie]

@Mawkie thanks !

Just wondering if shoes are used more or boots ( only one pair is allowed to order )

Do you have tips as to what items needs preference?

For example : don't order item A as it's not practical, order more of item B as it helps in winter blah blah blah

At the moment, I have just ordered equal number of each item ( based of max qty that we can order )

Most of this is personal preference. Do you prefer long sleeve shirts or short? Polos or proper collared? Jumpers or cardigans?

Some CSAs like short trousers in the summer, as the station security walks can be gruelling in 35C. And long trousers in the winter. I don't feel much difference between the summer long trousers and the winter ones, except the winter ones have extra side pockets, which is useful.

Almost nobody wears the "formal jacket", but if that's your vibe, then go for it.

Gilet is useful, but not everyone likes them.

Everyone moans about the coats and the fleece lining, but let's say they are adequate.

I'm not sure what shoes they are doing lately (suppliers change regularly), but the last pair I got were Magnums, which were very comfortable. I don't see much benefit in boots for a CSA as you won't often, if ever, be doing track walks. If you look down next time you're in a station you'll see staff often wear their own shoes for comfort purposes - often black trainers, which is not permitted, but mostly overlooked.

Surprisingly, gate lines (and stations) can be absolutely freezing in winter - especially if you are there for a couple of hours or more, so I often wore jeans and t-shirts under my uniform to keep warm!

Of course, lots of this depends on where you'll end up. Outdoor stations in the sticks will require you to be outside more than most central London stations (for security checks, call point checks, platform de-icing etc).

Sounds like you've made good choices having a little of everything. There's plenty of pics online if you wanted to see the uniform, or indeed, just walk into any station and see what people are wearing.

 

[jefferyjsg]

Hey Everyone, do you know how long it takes to receive your offer email? it’s only been 3 days since i passed, but i’m contemplating emailing them just in case?

 

[T103]

Hey Everyone, do you know how long it takes to receive your offer email? it’s only been 3 days since i passed, but i’m contemplating emailing them just in case?

Wait for a few days, I was told it can take up to 10 working days. If you hear nothing back after that call the onboarding team. Remember there are lots of people applying so it can take a while for it to be send to you.

 

[action_man23]

Hey guys, I have a role play and interview coming up. Does anyone know what they ask in the role play and interview. Anyone that’s done it recently please let me know. I would appreciate it.

 

[T103]

Hey guys, I have a role play and interview coming up. Does anyone know what they ask in the role play and interview. Anyone that’s done it recently please let me know. I would appreciate it.

The role play- they will tell you a scenario and you have 5/10 minutes to prepare what you will say/do.

Then it starts, you have 10 minutes to resolve the issue (acting)

There are more things previously said about what scenarios could come up. Good luck

 

[Govi]

Hey Everyone, do you know how long it takes to receive your offer email? it’s only been 3 days since i passed, but i’m contemplating emailing them just in case?

Congrats on passing, Can I ask you what roel play situation you had?

 

[action_man23]

The role play- they will tell you a scenario and you have 5/10 minutes to prepare what you will say/do.

Then it starts, you have 10 minutes to resolve the issue (acting)

There are more things previously said about what scenarios could come up. Good luck

Do you know what the scenario is. If you’ve done it recently surely it will be the same one you’ve done.

 

[ac2552]

Do you know what the scenario is. If you’ve done it recently surely it will be the same one you’ve done.

Not necessarily. The forum for last years applicants has lots of info on roleplay / scenarios and it is well worth looking into and also looking at TfL’s policies for said scenarios on the website.

Lots of information for you to look at.

 

[action_man23]

Not necessarily. The forum for last years applicants has lots of info on roleplay / scenarios and it is well worth looking into and also looking at TfL’s policies for said scenarios on the website.

Lots of information for you to look at.

Thanks for the info. Just one more question, for the scenario based interview is there competency based questions included or is it strictly sbi

 

[ac2552]

Thanks for the info. Just one more question, for the scenario based interview is there competency based questions included or is it strictly sbi

I didn’t specifically have them but I was asked about what I currently do and the interviewer did discuss what links I currently have with my role to what I could face

 

[vicline]

Wondering if you’ve got a slot yet?

Yh I did! Managed to book a slot on the 13th for the 28th, thanks for the tip

Now I'm worried about when we'll acc get to start, seeing as there's a backlog for people who applied in May only just training now.

 

[action_man23]

I didn’t specifically have them but I was asked about what I currently do and the interviewer did discuss what links I currently have with my role to what I could face

Was your role play someone vaping or ticket issues outside the gate or homeless man.

 

[mzz101]

Hi to those who have completed their Reed screening and offered training dates how long does the process usually take before you're offered a training / medical date ?

 

[ac2552]

Yeah it does take time apparently but once you’re in, you’re in. Read up on the old forums and TfL policies good luck! Keep us updated

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==

Yh I did! Managed to book a slot on the 13th for the 28th, thanks for the tip

Now I'm worried about when we'll acc get to start, seeing as there's a backlog for people who applied in May only just training now.

Yeah it does take time apparently but once you’re in, you’re in. Read up on the old forums and TfL policies good luck! Keep us updated

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==

Was your role play someone vaping or ticket issues outside the gate or homeless man.

I didn’t have any of these. Mine was someone’s payment card not working and they had no other method of payment and they were trying to get in

 

[tanks88]

Most of this is personal preference. Do you prefer long sleeve shirts or short? Polos or proper collared? Jumpers or cardigans?

Some CSAs like short trousers in the summer, as the station security walks can be gruelling in 35C. And long trousers in the winter. I don't feel much difference between the summer long trousers and the winter ones, except the winter ones have extra side pockets, which is useful.

Almost nobody wears the "formal jacket", but if that's your vibe, then go for it.

Gilet is useful, but not everyone likes them.

Everyone moans about the coats and the fleece lining, but let's say they are adequate.

I'm not sure what shoes they are doing lately (suppliers change regularly), but the last pair I got were Magnums, which were very comfortable. I don't see much benefit in boots for a CSA as you won't often, if ever, be doing track walks. If you look down next time you're in a station you'll see staff often wear their own shoes for comfort purposes - often black trainers, which is not permitted, but mostly overlooked.

Surprisingly, gate lines (and stations) can be absolutely freezing in winter - especially if you are there for a couple of hours or more, so I often wore jeans and t-shirts under my uniform to keep warm!

Of course, lots of this depends on where you'll end up. Outdoor stations in the sticks will require you to be outside more than most central London stations (for security checks, call point checks, platform de-icing etc).

Sounds like you've made good choices having a little of everything. There's plenty of pics online if you wanted to see the uniform, or indeed, just walk into any station and see what people are wearing.

This is Brilliant!! Thank you !!!

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==

Yeah it does take time apparently but once you’re in, you’re in. Read up on the old forums and TfL policies good luck! Keep us updated

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==


Yeah it does take time apparently but once you’re in, you’re in. Read up on the old forums and TfL policies good luck! Keep us updated

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==


I didn’t have any of these. Mine was someone’s payment card not working and they had no other method of payment and they were trying to get in

Is anyone having problems with seeing the "document attachment widget " while completing the reed screening? Trying to call reed for last one hour. I am unable to see any place where I can attach my documents! @Tobes1994 @cacti @ac2552 @Mawkie
help please !!

 

[action_man23]

Yeah it does take time apparently but once you’re in, you’re in. Read up on the old forums and TfL policies good luck! Keep us updated

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==


Yeah it does take time apparently but once you’re in, you’re in. Read up on the old forums and TfL policies good luck! Keep us updated

== Doublepost prevention - post automatically merged: 20 Aug 2024 ==


I didn’t have any of these. Mine was someone’s payment card not working and they had no other method of payment and they were trying to get in

Do you let them in or not. Is it TfL policy to let them in or do you have to deny them entry no matter what.