Flowbird TVM usability: Railcards

[Hadders]

No ideas I’m basking in the Portuguese sun currently, I think only the ToD changes have been applied so far the other changes are scheduled for next week I believe. I’d love some feedback on the Boundary Zone functionality it doesn’t seem the best way to do it to me .

I'll take a look when I pass through Kings Cross.

Boundary Zone functionality looks good to me but I agree with @CyrusWuff that it shouldn’t default to Kings Cross as the origin.




I also checked railcard implementation on Rovers and Rangers and Network Railcard and Annual Gold Card still aren’t shown as options when they should be (screens for ANglia Day Ranger and Thames Branches Day ranger shown)

 

[Watershed]

Yes, London Kings Cross makes no sense as a preset origin when buying Boundary Zone fares.

 

[crablab]

Kudos to LNER/Flowbird for implementing this in the first place

 

[Egg Centric]

I also checked railcard implementation on Rovers and Rangers and Network Railcard and Annual Gold Card still aren’t shown as options when they should be (screens for ANglia Day Ranger and Thames Branches Day ranger shown)


View attachment 182391

I see they've (presumably coincidentally rather than literally cause of my post) implemented my "put 16-17 saver after 16-25 card" suggestion

Let's see if it makes any difference at all...

 

[Wallsendmag]

Kudos to LNER/Flowbird for implementing this in the first place

Nothing to do with LNER/Flowbird it’s a spin off from the Ticket Office closure project. All specified and paid for by RDG/DfT.

 

[crablab]

Nothing to do with LNER/Flowbird it’s a spin off from the Tjcket Office closure project

Oh fair enough! Will excess fares be supported next?

 

[Adam Williams]

All species and laid for

Very tempting to make a (flow)bird pun.

 

[Bletchleyite]

Oh fair enough! Will excess fares be supported next?

That would be a far bigger and more complex thing which is made less necessary by single fare pricing, so I would be very surprised indeed!

 

[Wallsendmag]

Very tempting to make a (flow)bird pun.

Fat finger syndrome

 

[crablab]

so I would be very surprised indeed!

So would I :P

But if this is part of the ticket office closure program, then it's somewhat necessary (unless the intention was to have all excesses sold onboard)

 

[Bletchleyite]

So would I :P

But if this is part of the ticket office closure program, then it's somewhat necessary (unless the intention was to have all excesses sold onboard)

Or to abolish excesses entirely. With single fare pricing and fixed price upgrades/Seatfrog I doubt LNER sell many.

 

[pokemonsuper9]

I've definitely had issues with Northerns TVM's

In Parton I couldn't find either the Two Together or the 16-25 Railcard, so just bought them on my phone.

And in the past I've bought a 16-17 discounted ticket instead of a 16-25 (only noticed after printing it, starting a 6 month battle to get a refund), and when being very careful to select 16-25 the next time, even directly tapping the 16-25 it still selected the 16-17, so I had to tap the one below it to actually get the 16-25.

 

[crablab]

With single fare pricing and fixed price upgrades/Seatfrog I doubt LNER sell many.

@Wallsendmag stated this was a wider DfT/RDG initiative, not LNER or Flowbird specific. So I doubt their particular requirements are relevant here.

 

[Wallsendmag]

@Wallsendmag stated this was a wider DfT/RDG initiative, not LNER or Flowbird specific. So I doubt their particular requirements are relevant here.

All of the TVM suppliers were included in the project it also includes the no card collection noticed elsewhere on S&B TVMs