Hi osborn99,
I have responsibility for the TVMs in Northern, I have read your thread and firstly I am really sorry to hear about all of the problems you have had, that is certainly not how it is supposed to work, and I am sorry we have let you down.
If you are able to give me some details (your name & email address will do) and where you sent the additonal tickets you purchased, then I can converse with you off forum and I will ensure that you receive a full refund without any administration fee etc. Please do not send me your card details!
I hope we can resolve this as soon as possible, and I will also speak with the manager for Chorley station to determine why this went wrong for you when you approached our staff for help.
Regards
Ian Borthwick, Revenue Projects Manager, Northern Rail
I have responsibility for the TVMs in Northern, I have read your thread and firstly I am really sorry to hear about all of the problems you have had, that is certainly not how it is supposed to work, and I am sorry we have let you down.
If you are able to give me some details (your name & email address will do) and where you sent the additonal tickets you purchased, then I can converse with you off forum and I will ensure that you receive a full refund without any administration fee etc. Please do not send me your card details!
I hope we can resolve this as soon as possible, and I will also speak with the manager for Chorley station to determine why this went wrong for you when you approached our staff for help.
Regards
Ian Borthwick, Revenue Projects Manager, Northern Rail