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Northern Rail policy on holding last connections

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34D

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If someone can't accept that sometimes they'll be put out so that others can have an easier life, then frankly they're a 'see you next Tuesday'.
--
Edit - that post is a bit blunt. The point that I was wanting to make is that in either situation, someone is going to be let down by the service and forced to arrive home late. It seems reasonable to me that it's the people who left 20 minutes for the connection who receive the break here, rather than the ones who didn't. It's harsh but those of us who've lived long parts of our life without cars have to learn to deal with these realities: either pull out of whatever it was that was keeping you elsewhere late, or accept that you may be delayed en route.

Absolutely. I think I'm saying that I would have preferred the Mirfield people to be put in a taxi at railway expense, and those who didn't have railway 'guarantee' to have a fair chance of getting their bus/train.

Interesting discussion though
--- old post above --- --- new post below ---
Leeds i regularly make two minute connections between Airedale and Harrogate line trains but this is not planned for it is to save myself 30-60 minutes. Never have i relied on on time running or early running for a late night train. You are just asking for trouble.

And I agree. But when work finishing time (etc) depends on uninfluencable external factors, sometimes one crosses ones fingers.
 
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AndyHudds

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I was wondering what Northern's (primarily) policy was on holding last connections?

Yesterday, myself and starmill were on the 22:00 arrival at Huddersfield from the Penistone Line, which got delayed due to a mechanical fault with an actual arrival of 22:21. I needed to get the 22:20 local stopper to Leeds via Dewsbury, to Mirfield, and this was the last connection of the night to there.

Speaking to the guard on the Penistone Line service, he called control and got the connection held for 5 minutes (though it then got pathed behind the Leeds via Bradford stopper)

Arriving at the 22:20, the guard wasn't overly chuffed and gave us chapter on verse of how "Northern never hold connections" and haven;t done in all the 8 years he had been working for them. He even went to the extent of announcing over the PA that the train was "being held for some passengers from the late running Sheffield, but I don't know why as we don't usually hold connections"

Kudos to Northern for taking the sensible approach and thanks to the guard of the Penistone line service for putting the steps in place, but I wondered whether the guard on the Leeds all shacks had a point or if he was just being bitter about being 3 minutes later home than he otherwise would have been and if Northern would minorly delay last connections?

Just get the bus if the connection misses next time........
 

Marton

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Seen the last train to Whitby (1740) held for connection from the 1730 Transpennine and 1725 Darlington arrivals at Middlesbrough.

Last week it seemed as if the 1739 to Newcastle was held for the late running 1730 arrival from Whitby
 

Deerfold

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I have known the 2318 to Skipton to be held for a few minutes - and 20 or more passengers from a late-running 2035 from London (including me) dash across.

Few people on the 2318 are going to be connecting into anything else.

I've also known it not to be held.
 

Crossover

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The fact that a 158 stinkbucket is Northern Rails 'finest' says a lot, really.

But yes, at least their control people (and the guard on your first train) did their job right.

A 158 is luxury for us! I can't see the (IMO better) 333's getting too far down this line! (Well, given time, they may!)

your train departed seven minutes late, and arrived Leeds 3 mins late.

Anyone who was hoping to catch the 22:56 from Leeds to Micklefield & York or Keighley/Skipton would have been disappointed, ditto those planning to catch buses at 11pm ish.

Unlike yourself, for those people it would have been bad luck, whereas you had entitlement to a taxi.

Has been mentioned already, but, anyone relying on such iffy connections, especially at that sort of time, do , frankly, deserve what they get...I mean, a 1-2 minute delay is quite normal on a fair few services, especially local stoppers. Only a short while ago I read on Facebook about someone missing a connection somewhere in Manchester as the driver approached every stop slower than normal...leaf fall season is lost on some, but I digress...

Don't get me wrong, I love unadvertised connections, as they can assist drastically, but I wouldn't be relying on them for last services...asking for trouble.

Having last connections at such ridiculously early times doesn‘t help the situation. Supposing you have a slightly unreliable five minute connection at around 22:00, but the train connecting into it is hourly, so to be on the safe side, you have to get the preceeding train there at 21:00. Your journey there might take an hour, so you have to leave at 20:00. Hardly the thriving evening economy we‘re told is supposed to exist.

Very poor behaviour from the Leeds guard IMO.

No, granted, we could do with one a little later really, but I guess there isn't the stock/crew/demand* for it

*Last trains from Leeds run until much later but are usually loaded with people from nights out...Huddersfield doesn't get such traffic

Why would the guard on the 2220 take up the issue with you? If he had a problem with the decision, surely its for him to take up with control or with the other guard. Taking it up with passengers is unprofessional

This what I didn't get to be honest, especially announcing it to the whole train too. His rant at us whilst we trying to catch our breath from hot footing it across the station seemed very much a case of "I'll have a rant at you...I know it isn't your fault (he said as much as part of the conversation!)...but I'll continue to rant at you anyway.

I think the main point that needs a bit more emphasis here is that the fault lies squarely on Northern for their crappy pacer breaking down. Circumstances were exacerbated, for example the train from Huddersfield entering the single line first so we had to wait at Pensitone for 5 minutes for it to clear (or so the driver said and it looked like that was what happened) despite already being 20 minutes late. It's a lesson in how easy it is for delays to ripple out - there will probably be other effects we haven't identified.

It is quite a good point actually as to how circumstances multiplied to create the scenario we had. The offending Pacer apparently had engine trouble causing a delay off Sheffield and lost time thereafter (this didn't come as a surprise as one carriage was barely lit and was freezing cold when we boarded so possibly an engine down). Added to the lengthy delay at Penistone, it became clear we weren't going to be making up much time.

Leeds i regularly make two minute connections between Airedale and Harrogate line trains but this is not planned for it is to save myself 30-60 minutes. Never have i relied on on time running or early running for a late night train. You are just asking for trouble.

Me too and most certainly agreed!

Absolutely. I think I'm saying that I would have preferred the Mirfield people to be put in a taxi at railway expense, and those who didn't have railway 'guarantee' to have a fair chance of getting their bus/train.

Interesting discussion though

The guard on the Penistone line service did initially suggest this may be what happens, but when he came back from Control, he advised of the 5 minute hold. I was prepared for either and would have been happy either way.

What to bear in mind (as there seems to be a fair bit of pointing fingers in my direction in this thread) is I approached the guard in reasonable time when I realised we had definitely had it for making the connection as booked (20 mins is a fair bit of time to lose in anyones book, so much so we arrived at Huddersfield after the return was supposed to have gone!) to see what could be done. It was Northern's decision to hold, and along with the rant from the other guard, I was largely after some general discussion.

I have approached guards similarly before and not had much joy (granted, one was because I hadn't realised there was another one later in the evening, and another was because there was another connection (not Northern) even if it was like 2 hours behind) and knowing what I have learnt from the forum, I thought it was worth asking.

Just get the bus if the connection misses next time........

Missing the point much?!
 

crispy1978

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Slightly off topic, but I was travelling on a Tyne Tees Ranger yesterday, and I was on this train which I then travelled back on this train to make my connection for this train. My delay was caused by a "special" train as part of the Pickering/NYMR war weekend. We were held up at Glaisdale waiting for the token to allow us down the single line track to Whitby.

A quick word to the guard and he put a call through to control and managed to get the TPE put back a couple of minutes. As it happened the train was cancelled from York to Scarborough anyway so I still ended up with a replacement taxi! But proof it does work with cross-TOC services too.
 
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Starmill

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Absolutely. I think I'm saying that I would have preferred the Mirfield people to be put in a taxi at railway expense, and those who didn't have railway 'guarantee' to have a fair chance of getting their bus/train.

Interesting discussion though

That would have involved probably more cost to Northern, more delay to the Mirfield passenger and a 50-odd minute wait for myself at Huddersfield for the 23:15 to Leeds, plus any resulting compensation.
 

Tetchytyke

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Sometimes one has no choice but to 'try'. We can't all plan our lives with lots of padding. But to be told that you have to pay a £15 taxi fare just so that two people from Mirfield can get home is basically a kick in the teeth.

Not really.

They had a guaranteed connection and Northern decided to honour it rather than forking out for taxis. People relying on a five-minute connection with buses/the kebab shop do not. The connection time at Leeds is a minimum of ten minutes and that train was three minutes late.

You pays your money and you takes your choice.
 

Muzer

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People frequently refer to the requirement for them to fork out of taxis, etc. Just out of interest, where is this specified (ie that they must ensure that everyone reaches their destination)?
 

Tetchytyke

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NRCoC 43. Doesn't have to be a taxi, it is "reasonable steps", but that basically means the same thing.
 

johntea

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Actually this leads me to a question.

I've got a Zones 1-3 Metrocard so if I go to say, Blackpool North I'll buy a Bradford Stations - Blackpool North ticket rather than a Castleford - Blackpool North ticket.

If something buggers up on the way back and I miss the final connection to Castleford at Leeds, would I still be entitled to a taxi to Castleford or would they moan I had only bought a Bradford ticket?
 

maniacmartin

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NRCoC 43. Doesn't have to be a taxi, it is "reasonable steps", but that basically means the same thing.

Do TOCs ever pay for other forms of transport? For example, if there happened to be a normal service bus going in that direction, and only 2 passengers wanting to go to some small station, do TOCs ever pay for 2 bus tickets if they are cheaper than a taxi? I've never heard of it myself.
 

34D

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Actually this leads me to a question.

I've got a Zones 1-3 Metrocard so if I go to say, Blackpool North I'll buy a Bradford Stations - Blackpool North ticket rather than a Castleford - Blackpool North ticket.

If something buggers up on the way back and I miss the final connection to Castleford at Leeds, would I still be entitled to a taxi to Castleford or would they moan I had only bought a Bradford ticket?

Taxi to Castleford, as long as you have left the correct minimum interchange time at places where you change trains.
--- old post above --- --- new post below ---
What to bear in mind (as there seems to be a fair bit of pointing fingers in my direction in this thread)

Not at all. Just banter!
 

AlexS

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Do TOCs ever pay for other forms of transport? For example, if there happened to be a normal service bus going in that direction, and only 2 passengers wanting to go to some small station, do TOCs ever pay for 2 bus tickets if they are cheaper than a taxi? I've never heard of it myself.

Probably not as that would involve accounting for petty cash and require the tickets for accounting purposes etc which all get very complicated. Whereas the taxi provision, certainly at my TOC, is always on account by 'Cab Line' so no cash is involved.
 

bunnahabhain

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I had a special request to wait for a delayed incoming train before, it happens but rarely. Likewise I've also had the odd special stop order (Hathersage was one!) for people who have missed their train.
 

yorkie

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Actually this leads me to a question.

I've got a Zones 1-3 Metrocard so if I go to say, Blackpool North I'll buy a Bradford Stations - Blackpool North ticket rather than a Castleford - Blackpool North ticket.

If something buggers up on the way back and I miss the final connection to Castleford at Leeds, would I still be entitled to a taxi to Castleford or would they moan I had only bought a Bradford ticket?
You have not only bought a Bradford ticket. You have bought both a Bradford ticket and a Castleford* ticket, and it's a valid combination of tickets for one journey.

(* Actually any station of your choice in Zones 1-3, and your nominated station is Castleford).
 

harz99

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NRCoC 43. Doesn't have to be a taxi, it is "reasonable steps", but that basically means the same thing.

I Wish!!

Not for the first time, I have been left stewing at a station for over an hour because the TOC (or BR in the old days) doesn't want to provide a taxi for me to complete my journey when a last train has been cancelled/diverted etc.

The latest such event entailing waiting at Glasgow Central a couple of weeks ago, being on the train and then told the 2010 to Crewe would be diverted via Kilmarnock and Dumfries due to OHL problems at Carstairs, and thus not call at Lockerbie.

A coach was supposed to be provided for the TWO of us that were waiting, but coming from Edinburgh as nothing local available, it never turned up! Eventually Virgin control relented and got us a taxi, leaving at around 2215.

The passengers from Edinburgh who join off the TPE terminator at Carstairs were not so lucky. Virgin did nothing for them. TPE eventually arranged
taxi's (which also had to come from Edinburgh), I am told at least one going as far as Wigan.
 

Starmill

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That's quite impressive that they got a special stop at Hathersage!

Anyway, I've had correspondence from Northern in the past that they will arrange for alternative transport in "exceptional cases" and where last trains are missed via their "local contracts" (subject to usual conditions).
 

harz99

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So you got there then!

If you mean me, yes I did. Should I not have expected to do so then?;)

Better than the response to my complaint letter though - 20 days since the email acknowledgement and still waiting for a reply.:roll:
 

Tetchytyke

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I Wish!!

Not for the first time, I have been left stewing at a station for over an hour because the TOC (or BR in the old days) doesn't want to provide a taxi for me to complete my journey when a last train has been cancelled/diverted etc.

The latest such event entailing waiting at Glasgow Central a couple of weeks ago, being on the train and then told the 2010 to Crewe would be diverted via Kilmarnock and Dumfries due to OHL problems at Carstairs, and thus not call at Lockerbie.

They got you there, and hiring a coach is a "reasonable step" if there are significant numbers of passengers waiting.

Equally, NRCoC 43 says they only have to do it for a reason "within the train company's control", and then it goes on to mention that mechanical failure of a train or track equipment is not within their control.

Which tells us one thing: ATOC will screw you any which way they can.
 

harz99

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They got you there, and hiring a coach is a "reasonable step" if there are significant numbers of passengers waiting.

There were only two of us! Which is about par for a midweek evening.

Not that the numbers would have been known as nobody came through to check who wanted where etc. All we got was PA messages in the 50 minutes before the train left on it's diverted journey.

Anyhow sorry for taking the thread off track OP.
 

Starmill

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Not a problem ;)


From what I have been able to gather from speaking with the driver and filling in the gaps, the signal was never cleared for platform 4, and it was the signaller's decision to put the Bradford out in front from the start, assuming that our train would leave at departure time+5. This means that the guard's whole "OMG Now we have missed our path because of you!!!" was totally unwarranted.

Presumably then, Northern control told the signaller first about the 5 minute hold and its possible that their decision was influenced by the 6 minutes holding time that can apparently be imposed upon the stopper if a TPE is late - I'm not sure if this is official or unofficial, but apparently in practice its sometimes still a case of the stopper just having to wait as long as necessary to let the TPE past.

Apparently it was a member of platform staff (so TPE?) came over to tell the crew that they would be waiting for us two Sheffield passengers :P To be honest, even the driver didn't seem to know why the guard was so upset, so I guess that ones settled. He was also of the opinion that this is so unusual for Northern that you could feasibly go 8 years with them and not have this happen. I'm personally still skeptical on that one.
 
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PermitToTravel

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Taxi to Castleford, as long as you have left the correct minimum interchange time at places where you change trains.

Does johntea not need to leave the 5 minute minimum connection time at Bradford Interchange?
anUoGvG.gif
 

34D

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Given they're not changing trains there I don't see why they'd have to.

I would agree. Splitting tickets on the same seems self-evident to not mandate the minimum connection time.

HOWEVER this is the railways....
 

harz99

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I know this isn't about Northern, but just a wee update on our last train from GLC saga; we finally received a reply and a welcome £75, yes £75, in travel vouchers in respect of our complaint. Not bad considering we were travelling on retired staff travelcard free boxes.
 
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