Gatwick TVMs not recognising today as a Bank Holiday

Gatwickflyer · 27 May 2019

Is this just a Gatwick problem, or all Govia Thameslink stations? The TVMs are not properly recognising today as a Bank Holiday, so as you can see from the screenshot, it is displaying the normal weekday fare to London Thameslink of £12.10, instead of giving the Super Off Peak fare of £9.70. Also the default Travelcard shown early this morning was the peak weekday fare. Network Railcard discounts were not being given till 10am, and Groupsave fares were not coming up till after 9am.
If you know how to do it, you could manually select the correct Super Off Peak fare, via the A-Z destination search, but the typical tourist isn't going to know how to do this.
All in all, a huge rip off for GTR.

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ForTheLoveOf · 27 May 2019

Gatwickflyer said:
Is this just a Gatwick problem, or all Govia Thameslink stations? The TVMs are not properly recognising today as a Bank Holiday, so as you can see from the screenshot, it is displaying the normal weekday fare to London Thameslink of £12.10, instead of giving the Super Off Peak fare of £9.70. Also the default Travelcard shown early this morning was the peak weekday fare. Network Railcard discounts were not being given till 10am, and Groupsave fares were not coming up till after 9am.
If you know how to do it, you could manually select the correct Super Off Peak fare, via the A-Z destination search, but the typical tourist isn't going to know how to do this.
All in all, a huge rip off for GTR.

Ridiculous but no surprise at all. You can put in a complaint to GTR but I seriously doubt they'll even understand what you're talking about, let alone have any intention of paying their TVM supplier money to fix it.

maniacmartin · 27 May 2019

Looks like a problem with the fares data, not the TVM, to me. BRFares shows the £9.70 fare (any many other fares from Gatwick Airport) has a hidden electronic restriction:

Outbound journey:
Restriction(s) below apply on these days only: Mon 27 May 2019
Not valid to depart any location at any time on any TOC

ForTheLoveOf · 27 May 2019

maniacmartin said:
Looks like a problem with the fares data, not the TVM, to me. BRFares shows the £9.70 fare (any many other fares from Gatwick Airport) has a hidden electronic restriction:

Outbound journey:
Restriction(s) below apply on these days only: Mon 27 May 2019
Not valid to depart any location at any time on any TOC

That would be the same fares data controlled by GTR, then.

JP · 27 May 2019

Not just at Gatwick. The same TVMs, again controlled by GTR, do the same at Potters Bar. Super off-peaks weren't offered on the homescreen either today nor on the May Bank Holiday.

Hadders · 27 May 2019

Isn't it the case that the most popular fares sold by the TVM appear on the front page? Therefore if an Anytime fare happens to be the most popular ticket sold it will appear on the front screen.

Not defending the position at all. Quite disgraceful really.

Kite159 · 27 May 2019

Isn't the first time TVMs haven't picked up it's a bank holiday, and it certainly won't be the last time. Certainly the one at my local SWR station has been confused in the past.

Paul Kelly · 27 May 2019

maniacmartin said:
Looks like a problem with the fares data, not the TVM, to me. BRFares shows the £9.70 fare (any many other fares from Gatwick Airport) has a hidden electronic restriction:

Outbound journey:
Restriction(s) below apply on these days only: Mon 27 May 2019
Not valid to depart any location at any time on any TOC

That's actually not an issue due to the way the date bands overlap - if you look above this (full screenshot included below) you'll see "This restriction code applies on the following dates/days:" with the dates/days starting on Tues 28 May 2019, i.e. the restriction code doesn't apply at all today.

I think all the outrage in this thread is maybe a bit overdone, as the OP hasn't provided any evidence to back up the claim that the machines aren't selling the Off-Peak fares, only showing that the "home screen" isn't advertising them (which of course, like Hadders above, I am not defending!).

A Challenge · 28 May 2019

Indigo2 said:
That's actually not an issue due to the way the date bands overlap - if you look above this (full screenshot included below) you'll see "This restriction code applies on the following dates/days:" with the dates/days starting on Tues 28 May 2019, i.e. the restriction code doesn't apply at all today.

At the very bottom of the screenshot (under Outward Journey) it says Not valid to depart any location at any time on any TOC, applies from Monday 27th May 2019 until further notice.

Gatwickflyer · 28 May 2019

Indigo2 said:
I think all the outrage in this thread is maybe a bit overdone, as the OP hasn't provided any evidence to back up the claim that the machines aren't selling the Off-Peak fares, only showing that the "home screen" isn't advertising them (which of course, like Hadders above, I am not defending!).

If you re-read my original post, I did state: "If you know how to do it, you could manually select the correct Super Off Peak fare, via the A-Z destination search, but the typical tourist isn't going to know how to do this."
All the super off peak were available for sale.

On a Saturday or Sunday, the front screen does change to show the London Thameslink fare as being £9.70

As I also stated, the machines were also enforcing railcard restrictions as though it were a normal weekday.

maniacmartin · 28 May 2019

Indigo2 said:
That's actually not an issue due to the way the date bands overlap - if you look above this (full screenshot included below) you'll see "This restriction code applies on the following dates/days:" with the dates/days starting on Tues 28 May 2019, i.e. the restriction code doesn't apply at all today.

My apologies. I had assumed that the union of the dates in the main body of the of the restriction code and those for the Outbound and Return journeys specifically applied. Maybe BRFares UI could be changed slightly to clarify this.

yorkie · 1 Jun 2019

A Challenge said:
At the very bottom of the screenshot (under Outward Journey) it says Not valid to depart any location at any time on any TOC, applies from Monday 27th May 2019 until further notice.

Yes but the restrictions listed in that section do not apply on 27 May.

In other words, the restriction code does not apply at all to any journeys made on 27th May.

Gatwick TVMs not recognising today as a Bank Holiday

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