Was the complaints largely from the public or from MPS and the promises they had to remove these trains which let's face it bought so much publicity, most commuters know what these trains look like and can comment on them.
On a passenger perspective the pacers need to go for sure but not at the expense of capacity.
I do seriously think though if all 142s were refurbished like the northern spirit 142s, the opinions of them might be different indeed as the interiors of those ones are quite smart especially since old northern refreshed them by putting decent lighting in them as I recalled they were quite dull inside as the lighting was poor.