NoMorePacers
Established Member
WTF could be family-friendly. 
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Have TPE finally given up on the Scarborough service
- Thread starter mike57
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sjpowermac
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WTF is an acronym and I used that particular one to point out that not everyone understands railway jargon, be they station codes, or acronyms. You didn't see the humour in that point as WTF stands for, as you will find if you search, Wednesday! Thursday! Friday!
I see what you’ve both done there, absolutely hilarious...WTF could be family-friendly.
fireftrm
Member
Bertie the bus
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Can't argue with that. TPE apologised last week. Isn't that the first time they have even acknowledged the abysmal service they have provided over the last 2-3 months, never mind apologise for it? Northern might blame everybody but themselves but at least they do issue half-hearted apologies from time to time.
mike57
Established Member
I was on 17.32 ex Manchester Vic, should have arrived York 18:44, and Seamer 19:33. Judging by the overcrowded state of the train from York onwards i assumed there had been an earlier cancellation.
To be honest the recent apologies from TPE regarding their failure to provide the advertised service are hollow, as they are doing nothing to resolve the problems.
As for trying to pass blame on to other entities, my view is I buy my ticket from them, and use their trains, therefore I expect them to handle and address all issues and resolve them. If I am going to a shop and buy something and it's broken I take it back to the shop, they sort it and if the problem lays with someone else they then take responsibility to sort it. That is one of the costs of doing business.
northernchris
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Absolutely! Out of interest, have you contacted TPE's customer services at all? I think you can tell how good a business is by how they handle things when it's gone wrong. I had an awful experience with TPE yesterday, a combination of cancelled trains, overcrowding, mis-information, disruptive passengers and less than pro-active staff, so I'll see what they come back with
mike57
Established Member
I have contacted them in the past, and on average it takes around 2 months for them to respond, the last contact was over a refused delay repay which I submitted with timed evidence, I have been promised a cheque for the exact amount claimed, with a standard letter. I am hoping to see the cheque during 2019, bearing in mind the journey in dispute was at the end of August. On other matters I have found you just get their 'potted' response eventually. In other words like the rest of the organisation very poor (or insert other NSFW word)
northernchris
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Thanks, doesn't sound too promising then! I had contacted them last year with a Delay Repay claim only for their records to show the train ran on schedule. I couldn't be bothered appealing as the amount was low and it had taken them around 4 weeks to respond. I noticed this time the confirmation email said they aim to respond within 5 working days but due to current volumes it's likely to be around 20 days
Panel failure that caused an outage in the Malton area in the morning.
See my earlier post. From Dec 15th approx. 20 LIV-EDB services have been cancelled. This is to protect the rest of the network whilst crew training takes place and unit availability increases. This should certainly remove some of the risk of crew and units being displaced with no spare crew and units available.
northernchris
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A sensible decision too, although losing both the 1630 and 1730 out of Leeds isn't ideal but if the other services around these run it's still better than the current shambles.
TPE are stating that there's a maintenance backlog, is this down to the late delivery of new stock meaning the 185s are having work deferred to keep them in service?
The 185s need some downtime for maintenance work as there’s quite a few projects that were postponed to allow for operational maintenance, although even these are suffering set backs due to the current unit requirements.
There’s also the Class 802s which are struggling to get back to Doncaster for maintenance cycles due to the requirement from both the operation and training of crews meaning that there is less crew available to drive them down.
Although the reduction in services is about 5%, I think the real capacity increase across the network is about 30% so I’d agree with your sentiment. The services into Leeds between 1700 and 1800 are often late such as that the platforms are holding two trains worth of people anyway who naturally squeeze onto the first service that arrives.
northernchris
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@tpjm thanks for the info, it's appreciated. If only TPE were as upfront, they may have had some goodwill left
mike57
Established Member
Will this improve York - Scarborough reliability?
Will the crews and units released be able to cover for missing crews/units on this route?
The problem with York Scarborough is that there are no practical alternatives. The 843 bus although comfortable and pretty reliable is at the mercy of A64 traffic, and journey times are considerably longer.
I can’t say for certain (can anyone?) what impact this will have day-to-day. All I know is that cancelling 20 services a day provides an opportunity to ensure the rest of the operation has additional resilience. As is with everything, an infrastructure or operational incident in the wrong place at the wrong time has the potential to cripple the day’s service, but this should increase the chance of recovery network wide.
blackfive460
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Doubtful.
I suspect it may be more to do with releasing crews to complete 802 (and 397?) training.
As the timetable change approaches, it's been another absolutely abysmal week on the Scarborough branch.
Low points (and there are plenty) included the 23.35 arrival getting in at 00.22 on Tuesday/Wednesday.
Today the 06.00 to Manchester Airport was cancelled. Disgraceful. Anyone depending on that service to get to the airport would instead face a stress-filled journey and possibly a missed flight.
Low points (and there are plenty) included the 23.35 arrival getting in at 00.22 on Tuesday/Wednesday.
Today the 06.00 to Manchester Airport was cancelled. Disgraceful. Anyone depending on that service to get to the airport would instead face a stress-filled journey and possibly a missed flight.
fireftrm
Member
I think that supports my view that by 11:00 this was no excuse
fireftrm
Member
An arrival 50 minutes late is nowhere near a low point. For TPE recently that has to be counted as a success - and I am not being humorous
Xenophon PCDGS
Veteran Member
WTF could be family-friendly.
The only meaning known to me of that abbreviated item shown above is that of Waste Treatment Facility, but in what respect is that in terms of being family-friendly?
yorkguy
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I’m so pleased I decided not to renew my Malton-Leeds season ticket at the end of November. So far, the drive down the A64 has been a breeze compared to using this appalling service. I might reconsider renewing next year sometime if they show any sign of running the published timetable service, but until then I wouldn’t even consider the stress and uncertainty of catching a train from Malton. Total non-starter
I think the worst was advising passengers via TPE JourneyCheck who were intending to travel on the (yet again) cancelled 22.46 departure from Scarborough to "catch the next TPE service towards their destination" - what? at 06:00 the next morning? Disgraceful. How long before, heaven forbid, a "vulnerable person" comes to harm because of TPE's complete lack of responsibility?
Peter Bonner
Member
There is one alternative if you are heading south which is to book.on Northernrailway to Doncaster via Hull. Im no defender of them but better chance of getting to London and south via connections at Donny. Defo not if you are going to Man Airport however-south Pennine TPEs just as bad as the rest.
NoMorePacers
Established Member
Driving to York would be much quicker than that quite frankly.
mike57
Established Member
We tend to go this way when going on holiday, there are 2 trains an hour from Bridlington and 1 past where we live. There are cancellations but not as many as TPE, and timekeeping is better
Today:
06.42 dep 36L at Stalybridge when it vanished from RTT
08.40 arrival cancelled
09.40 arrival 17L
09.41 dep 30L and terminated at York
10.40 arr cancelled
10.41 dep 16L and 35 L arriving at Liverpool
11.39 arr 16L
11.41 dep cancelled
12.44 dep 23L arriving at Liverpool
13.39 arr 16L
13.44 dep 24L arriving at Liverpool
15.40 arr started at York and arr 19L
16.40 arr cancelled
16.44 dep cancelled
And that’s just so far.
06.42 dep 36L at Stalybridge when it vanished from RTT
08.40 arrival cancelled
09.40 arrival 17L
09.41 dep 30L and terminated at York
10.40 arr cancelled
10.41 dep 16L and 35 L arriving at Liverpool
11.39 arr 16L
11.41 dep cancelled
12.44 dep 23L arriving at Liverpool
13.39 arr 16L
13.44 dep 24L arriving at Liverpool
15.40 arr started at York and arr 19L
16.40 arr cancelled
16.44 dep cancelled
And that’s just so far.
sjpowermac
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17:44 departure cancelled
22:35 arrival cancelled
22:46 departure shown as running but with no inbound working I think it’s only a matter of time before that’s cancelled too.
The 09:41 departure was only ever shown as running to York, it utilised the Nova 3 set that is based at Scarborough for crew training. Same thing with the 15:40 arrival.
mike57
Established Member
Another terrible week for the Scarborough York services. The new timetable starts Monday, I wonder if it will be any more reliable, it's certainly sjower, average journey times to and from Manchester Vic are up to 10mins slower, and connections from the airport are even worse, average journey time from Man Pic to Scarborough has increased by 20mins now taking 2h 45m+.
Compare this with the pre May 2018 service, and you can see why regular users are upset.
Connections for the Yorkshire Coast are generally better, but because the 6.42 departure has been brought forward 10mins the 6:06 departure from Bridlington now misses the TPE by one minute at Seamer. Connection problems at Seamer are a good example of why the current way of running the railways isn't working,
Compare this with the pre May 2018 service, and you can see why regular users are upset.
Connections for the Yorkshire Coast are generally better, but because the 6.42 departure has been brought forward 10mins the 6:06 departure from Bridlington now misses the TPE by one minute at Seamer. Connection problems at Seamer are a good example of why the current way of running the railways isn't working,
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