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Split ticketing rights

James Wake

James Wake

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Hi all

Quick one, if LNER are advising do not travel and a person has an advance ticket from Newcastle to London, then a separate advance ticket from London to an onward destination, should the operator of the second portion of the split be conveying them the following day? One train operator seems to think having split tickets removes rights to that, as well as being put on a later train if first one is delayed that you miss it.
 
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mikeg

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Unsure about the first point but on the second they're quite wrong. I saw a particularly desperate lner guard advise someone that, would be interesting to know which operator this is.
 
James Wake

James Wake

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mikeg said:
Unsure about the first point but on the second they're quite wrong. I saw a particularly desperate lner guard advise someone that, would be interesting to know which operator this is.
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GTR, specific example in this case was the Southern brand. I’ve seen before someone be told they can’t use their split on a later train due to delay on even a GTR service when linking with say an LNER or GWR for instance
 
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robbeech

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Using multiple tickets for your journey removes no rights.

The only thing that can become a little bit tricky is route restrictions created by splitting*, but during disruption any reasonable guard would use the common sense approach.


* eg if an A to B is valid via C or D but you split at C this makes it invalid to travel via D.
 
James Wake

James Wake

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robbeech said:
Using multiple tickets for your journey removes no rights.

The only thing that can become a little bit tricky is route restrictions created by splitting*, but during disruption any reasonable guard would use the common sense approach.


* eg if an A to B is valid via C or D but you split at C this makes it invalid to travel via D.
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So basically GTR have been giving false information multiple times? This is the current thread involved
 

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Sultan

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As long as you purchased them at the same time with a full travel itinerary, then surely it would work similarly to airline travel with 2 legs. If you miss your connection due to issues on the first leg, you can (usually) go on the next available, assuming there is room, and even if it's another carrier.

For anyone with a Woking to Manchester ticket via London last Monday, I would expect them to be able to travel the next day, including the Avanti section. Naturally, I would ensure I got written permission from a ticket office before getting on board.
 
AlterEgo

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James Wake said:
Hi all

Quick one, if LNER are advising do not travel and a person has an advance ticket from Newcastle to London, then a separate advance ticket from London to an onward destination, should the operator of the second portion of the split be conveying them the following day? One train operator seems to think having split tickets removes rights to that, as well as being put on a later train if first one is delayed that you miss it.
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If their tickets "join" with no gap in the middle, then yes. If they don't "join" then strictly speaking no.

We - and GTR - don't have enough information about the tickets held to accurately answer.
 
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Sultan

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James Wake said:
So basically GTR have been giving false information multiple times? This is the current thread involved
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If your work portal is anything like mine, it splits tickets based on a single itinerary. Therefore, it should be treated as a single journey. IMO!
 
James Wake

James Wake

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AlterEgo said:
If their tickets "join" with no gap in the middle, then yes. If they don't "join" then strictly speaking no.

We - and GTR - don't have enough information about the tickets held to accurately answer.
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Yeah the original person on X didn’t make it clear what ticket they had from Newcastle. Although contactless in the middle say between Kings Ceoss and Victoria is still in effect a ticket/method of payment in the chain
 
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LowLevel

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The problem with rights and splits is if it's a through journey. If it was booked seperately as two journeys, one to and one from London with nothing to cover the transfer between terminals I believe it is a bit problematic.

If the transfer is covered then so is the through journey
 
AlterEgo

AlterEgo

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James Wake said:
Yeah the original person on X didn’t make it clear what ticket they had from Newcastle. Although contactless in the middle say between Kings Ceoss and Victoria is still in effect a ticket/method of payment in the chain
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The point is the can't have a contactless "ticket" at this stage, and if the tickets they have right now don't join and form a continuous itinerary, then they haven't strictly got the right to consider it a through journey.

if one of the tickets has a cross London transfer on it or is issued to London Z1 or similar then they have no problem.
 
realemil

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James Wake said:
Although contactless in the middle say between Kings Ceoss and Victoria is still in effect a ticket/method of payment in the chain
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It is, but it would mean that in these scenarios the tickets are split and separate. If you had a through ticket including travel between KGX and VIC, it’s a different story.

But we dont have enough info to say as mentioned above
 
AlterEgo

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Sultan said:
If your work portal is anything like mine, it splits tickets based on a single itinerary. Therefore, it should be treated as a single journey. IMO!
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They have purchased the tickets separately - the LNER one via the work portal, and the one from Victoria themselves, separately.
 
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yorkie

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Buying separately does not remove rights in respect of validity of tickets and contractual rights to be able to complete the journey.

However it is strongly recommended to buy all the tickets, in one transaction, from one retailer. I would also go further and say to book it as one journey.

Allowing additional interchange time is not required; the minimum will suffice of course, however if anyone wants to provide an extra layer of security, our site does allow additional interchange time to be specified.

If people want to avoid paper tickets for crossing London, they can use our site and tick the option to use PAYG to cross London; this still results in a through itinerary and no loss of rights.

Had this customer booked with us, I would be ensuring they were given enhanced support.

James Wake said:
So basically GTR have been giving false information multiple times? This is the current thread involved
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Don't forget to add a text quote to your post :)

But yes GTR regularly give out false information, on a wide range of ticketing matters, on a daily basis.

Most of the time they get away with it, but they might run out of luck this year....
 
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AY1975

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This may potentially warrant a separate thread, but what if you have a separate Wightlink ferry ticket (or Hovertravel hovercraft ticket for that matter) and an SWR or Southern Advance ticket from Portsmouth Harbour or Portsmouth & Southsea to London (or any other station served by Southern or SWR) and your ferry or hovercraft is delayed or cancelled causing you to miss the train for which you have booked an Advance?

There are a couple of now locked threads from last year about Isle of Wight connection times at https://www.railforums.co.uk/threads/query-re-island-line-wightlink-connection-times.253757/ and https://www.railforums.co.uk/threads/connections-to-isle-of-wight-minimum-connection-times.251407/
 
Haywain

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AY1975 said:
This may potentially warrant a separate thread, but what if you have a separate Wightlink ferry ticket (or Hovertravel hovercraft ticket for that matter) and an SWR or Southern Advance ticket from Portsmouth Harbour or Portsmouth & Southsea to London (or any other station served by Southern or SWR) and your ferry or hovercraft is delayed or cancelled causing you to miss the train for which you have booked an Advance?

There are a couple of now locked threads from last year about Isle of Wight connection times at https://www.railforums.co.uk/threads/query-re-island-line-wightlink-connection-times.253757/ and https://www.railforums.co.uk/threads/connections-to-isle-of-wight-minimum-connection-times.251407/
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If you want full protection buy a through ticket.
 
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