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For this reason alone it should be illegal to run a train service without toilet facilities.... Imagine running trains saying sorry no wheelchairs or disabled people allowed on board?

Probably cheaper for them to process the delay repay lol. One thing I've always thought as a bit of a flaw in the system where a passenger can use any train they wish and no record is made of it. If I catch the 8am train to somewhere and then notice that the 10am train was cancelled or was...

Bought ticket from A to C. Due to overrunning engineering works train cancelled. Next train would be 3 hours time. So I got taxi from home to B (which is mainline station on the route). Train an hour later than planned. In terms of delay repay compensation, should I be claiming for the 3...

Am I the only one who finds it a bit strange that someone remembers previous threads of mine and has gone to the effort to quote each one?

The following things REALLY annoy me:- 1. People who try to shove on without letting everyone get off first. Its just so rude and really dangerous. 2. Conversely people who are still half way down the carriage dragging they're bag out of the overhead minutes after the train has stopped...

Not sure I agree with the "It'll cost the passenger more" argument. Its a service that is competing with people using their own cars. Cars have their advantages and disadvantages. Traffic problems, having to park etc. but advantage is its usually more convenient - you can leave/go when you...

Seems wrong to me that TOC are allowed to do this. Anyone in the know tell me - do they get fined or something? Turned up today for my train - cancelled due lack of staff. Something not quite right here. Surely the TOCs have some sort of contingency in place? So possibly 100 or so people are...

Complete tosh. In now way have I shown anyone any disrespect. OK as I've admitted to I should have let the guy know but this is hardly being "difficult" is it? If I'd stood there, argued the toss, raised my voice, called him names then. You seem to be suggesting that if anyone does...

Ah I see the old past posting history thing. Seems to be a bit of a "do no wrong" culture as far as train staff are concerned on this forum. I appreciate that a lot of posters are staff but I'm just calling it as a I see it - sorry if that offends anyone. But, I'd be grateful if you could...

Jeez thats just nuts. Reserve it then. Like you if someone had asked really nicely and had kids etc I would probably moved but you dont get to have a 4 seater just because there are 4 of you unless you reserved it. First come first served.

What are you on about?????? I was planning to do this.... Unless you get through the barriers at the car park entrance you can't walk over the bridge. Only option is to go all the way around the road (even longer now with the road bridge out) or go the other way (towards the post office) and...

OK. Put it another way. A foreign visitor comes to visit newport. Walks the wrong way towards the end of the platform. Member of staff shouts loudly "Oi mate!!!". What impression does that leave? Just saying. "Excuse me - I'm sorry but thats not the exit" is better surely. Unless of course...

Seems to have raised a number of different opinions here to say the least. Yes OK I agree I should have said what I was doing. Yes I agree staff have got the right to draw my attention to something. However, unless there is imminent danger to myself or anyone else then I expect someone to be...

Like I said, if they had 24/7 security on the gate then maybe I can see their point but it seems to be whenever they decide or have staff - other times anyone can just walk in. Did the guy really think I was now going to sneak onto a train - I'd have got nabbed on the train with no ticket? ---...

thanks for that. Very useful post. --- old post above --- --- new post below --- As a local also I know the lingo lol :-) But "Oi butti" or "Oi mate" is not how you address a customer.

Apart from my previous post about the completely useless lady in the ticket office.... Find the staff at Newport to be a complete nightmare. Always trying to be awkward and always miserable. Someone needs to tell them that the rail users are they're customers. I get my season ticket once a...

Yes probably. At the time, I was just a bit shocked and took me a minute to determine what she was on about and realise that they expected to have their little area to themselves.

Not quite sure what you're getting at here but anyway. To clarify - I printed out the official ticket rules. Since we seem to have an issue. When I first visited, my words were something like. "I'd like to do this please, I understand this is something I can do". When told no you can't my...

Hang on a minute fella how do you know how I approached the conversation in the first place? Bit out of order here mate. To clarify when I first wanted to do the switchover, I found out the facts first, then approached this lady and advised her what I would like to do. She refused and said I...

Sure I posted about this but on a CC train I normally sit in the section right at the front (sometimes its first class bit). Bit quieter in there. Just two 4 tables and 2 pairs of seats (and the two weird facing in seats). Three people at one of the tables. I sat on opposite one. They had...