rosscbrown
Member
- Joined
- 6 Nov 2008
- Messages
- 93
A few weeks ago I was traveling Virgin from Edinburgh to London in First Class. The train was delayed (in fact, the entire network was delayed due to a fatality down south) by 20 minutes and as a result it left Edinburgh without staff to open the shop.
I wrote to virgin and told them that I flat out refuse to pay for First Class to only be sure of getting a seat with a table - something I could have got by making a reservation in Standard class.
I received a reply from Virgin telling me that their policy for refunds didn't apply to me as I was only delayed 20 minutes - not the required 30 minutes.
She went on to explain how she was 'most concerned' that The Shop was closed and I didn't get any of the free stuff I wanted.
She enclosed a £10 voucher as a gesture of goodwill. Now, £10 is not much but it was 55% of the fair so I can hardly complain. In all, it shows that a carefully worded letter often yields positive results.
So, my question is, what should I spend my voucher on? Departing Edinburgh, with a young persons rail card and willing to spend an extra £5 to £10 on a day out on the railways
I wrote to virgin and told them that I flat out refuse to pay for First Class to only be sure of getting a seat with a table - something I could have got by making a reservation in Standard class.
I received a reply from Virgin telling me that their policy for refunds didn't apply to me as I was only delayed 20 minutes - not the required 30 minutes.
She went on to explain how she was 'most concerned' that The Shop was closed and I didn't get any of the free stuff I wanted.
She enclosed a £10 voucher as a gesture of goodwill. Now, £10 is not much but it was 55% of the fair so I can hardly complain. In all, it shows that a carefully worded letter often yields positive results.
So, my question is, what should I spend my voucher on? Departing Edinburgh, with a young persons rail card and willing to spend an extra £5 to £10 on a day out on the railways