Gareth Marston
Established Member
It strikes me that a few people have been jumping to conclusions about the "safeguarding" situation, and I think need reminding of exactly what has been said in the opening post, in red below:
To me that reads that as soon as they realised the person was 17 the interview was terminated and she left. In that is the case then the law has been correctly followed in this aspect. Whether the age question should/could have been asked sooner is a matter of conjecture, especially as many young ladies look older than their years.
My interpretation of the OP first post to. The problem we have in this part of the forum is that too many people approach the requests to help from a pre determined standpoint that there is bound to be a loop hole, a get out of jail card and we can get one over on the TOC's. They don't look at the evidence and understand what is actually being presented as their too busy going off on tangents to achieve their pre determined agenda and a lot of potentially bad advice is being given which doesn't help the OP.
There are long standing procedures regarding forgotten season tickets the OP's daughter and her friend made a bad decision rather than approaching staff and being honest. Whilst the season ticket was not lost and the OP has paid for it and maybe doesn't think they were trying to defraud the railway we have to bear in mind what would happen on the railway if everybody who said they had left their season ticket at home were just waived through at the barriers. Hundreds of £ Millions of revenue would be lost as everybody would be at it.
Your advice to your daughter in a similar circumstance should be: buy a ticket before travelling, then get the cost refunded, as this is the official (and long-standing) policy.
Season Tickets left at home
If you do not have your Season Ticket with you when you travel you must buy a ticket for your journey. You will be able to get a refund on the fare paid on the first two occasions this happens in any 12 month period. On the second such occasion an administration charge will be made (see below). No more than two of these types of refund will be made in any 12 month period. You will need to hand in the tickets you have bought. You should make refund claims of this type within 28 days of travel.
http://www.nationalrail.co.uk/times_fares/ticket_types/46571.aspx#STLAH
I note none of the "Safeguarding" get of out of jail posters have come up with any appropriate ruling on what point must a persons age must be ascertained.