Hi all. Simple question today I hope.
I had an advance ticket on the 1829 from Holmwood to Leeds, changing at Horsham and Stevenage. However, due to a broken down train, ALL services through Horsham and therefore all through Holmwood were cancelled about an hour before I was due to travel, with the published expectation being (still the case as of 2145) that the very last train of the night would run, leaving at 2347 and arriving at 0945 tomorrow. No thanks.
As of 1840 a rail replacement bus was published as being in place for Holmwood-Horsham and another for Horsham-Three Bridges, but with no bus in sight, the planned train leaving Three Bridges at 1913 and it being a 34 min drive with no stops, that wasn't going to work.
With no trains at all through Holmwood and a bus only every hour (we are a small village), the only way to make my booked train was a taxi to Redhill to meet it there at 1929. This I did successfully as my priority was to get there on time.
I spent £54 on the ticket plus £40 on the taxi (should have been £33 but "card machine was broken" despite being told they would take contactless, so paid 40 cash as who wants change at the moment!) due to being unable to arrive on time otherwise - but I will indeed arrive on time! Does this mean I'm not entitled to any sort of refund, despite not having used 1 1/2 of the 3 booked trains and having had to make my own way to the one that was operating? Anything I can do now, or should have done differently? Do I need to keep the physical ticket (unstamped so far, but tried in a Redhill barrier which of course spat it back out).
Thanks for any help!
P.S. very unimpressed at having to sort through piles of discarded tickets/receipts in the Redhill ticket machine tray with no hand sanitiser on hand. Feel they could do better in the current environment.
I had an advance ticket on the 1829 from Holmwood to Leeds, changing at Horsham and Stevenage. However, due to a broken down train, ALL services through Horsham and therefore all through Holmwood were cancelled about an hour before I was due to travel, with the published expectation being (still the case as of 2145) that the very last train of the night would run, leaving at 2347 and arriving at 0945 tomorrow. No thanks.
As of 1840 a rail replacement bus was published as being in place for Holmwood-Horsham and another for Horsham-Three Bridges, but with no bus in sight, the planned train leaving Three Bridges at 1913 and it being a 34 min drive with no stops, that wasn't going to work.
With no trains at all through Holmwood and a bus only every hour (we are a small village), the only way to make my booked train was a taxi to Redhill to meet it there at 1929. This I did successfully as my priority was to get there on time.
I spent £54 on the ticket plus £40 on the taxi (should have been £33 but "card machine was broken" despite being told they would take contactless, so paid 40 cash as who wants change at the moment!) due to being unable to arrive on time otherwise - but I will indeed arrive on time! Does this mean I'm not entitled to any sort of refund, despite not having used 1 1/2 of the 3 booked trains and having had to make my own way to the one that was operating? Anything I can do now, or should have done differently? Do I need to keep the physical ticket (unstamped so far, but tried in a Redhill barrier which of course spat it back out).
Thanks for any help!
P.S. very unimpressed at having to sort through piles of discarded tickets/receipts in the Redhill ticket machine tray with no hand sanitiser on hand. Feel they could do better in the current environment.