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Access to Bristol Temple Meads Station

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peter166

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Are there automatic or manual ticket barriers at Bristol Temple Meads Station, or is there open access?
The reason I ask is my elderly mother is travelling to Stafford and I wish to put her on the correct train and help her find her seat. (11.00 XC train 1M37 which usually departs from platform 5).
Will I need a platform ticket? Help appreciated.
 
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abn444

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There are automatic barriers but there are staff there as well (at least when there barriers are closed). I don't know about getting a platform ticket or whether the staff would be happy to let you through the barrier if you aren't travelling.
 

CC 72100

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Have a chat with the staff - they're not likely to turn down reasonable requests like yours.
 

Rapidash

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If its similar to Exeter St Davids, they'll ask for a small donation to their charity, which is, I think, a quid. There's a banner next to the barriers saying this.
 

CC 72100

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If its similar to Exeter St Davids, they'll ask for a small donation to their charity, which is, I think, a quid. There's a banner next to the barriers saying this.

There's not at Temple Meads, but I do like the set up at EXD with the donation.
 

StarCrossing

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The only time I've asked, they were happy letting me through. If you're escorting an elderly lady, then it will be quite clear that you're not some chancer trying to avoid paying your fare.
 

peter166

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Many thanks for the above replies - much appreciated. Seems it shouldn' t be a problem.
Just out of interest, do stations still issue platform tickets? Or is it to do with who manages the station/ticket office (Network Rail or a specific TOC ) as to whether they are still available?
 

yorkie

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The FGW (now GWR) policy 7 years ago was...
.... now we don't issue platform tickets at all.

Instead, our colleagues assess each non-traveller's reasons for being on the platform individually. They are trained to consider safety, security, the reason someone gives for wanting access, and so on. They use their professional judgement to make reasoned decisions.....
It may be the same today, if not I'm sure someone can confirm (we have quite a few GWR staff on here!)
 

Peter Sarf

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In my experience of several stations and access to platforms.
1) Ticket machines do not know what a platform ticket is.
2) Some booking office staff do not know what a platform ticket is but they can usually muddle through.
3) If there are no staff at the barrier then the barriers MUST be open anyway.
4) I have seldom had barrier staff stop me anyway and then they usually only direct me to the ticket office for a platform ticket.
5) Platform tickets are only valid for an hour and do not work in the barriers anyway (so you have to show the paper ticket to barrier staff). I have never been told off for going over one hour or re-using a ticket.

My biggest problem with loitering on platforms is the Oyster prepay. You get fined (£4.40 iirc) if you enter a station through the barriers and then exit the same station - even if it takes 15 seconds. If your journey takes too long you get penalised and the daily cap stops working. So I have thoroughly explored the access to platforms without a ticket scenario in London. Biggest problem is remembering if I have been enjoying the view from the platform to go back out and THEN touch in if I am then actually travelling somewhere. Oyster is very vindictive - George Orwell was right.

One thing to bear in mind is if you are hanging around at the end of platforms you could be viewed with concern by railway staff. To save them the time and effort it is courtesy to tell them what you are doing anyway.

So for those of you interested in railways have a look at this link. It tells you what you can/cannot do and what you should expect from the railways and vice versa.
 
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455driver

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Platform tickets are no longer issued to stop the fare dodging scummers buying them to get through the barriers and then travel for (effectively) nothing.
 

DarloRich

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Are there automatic or manual ticket barriers at Bristol Temple Meads Station, or is there open access?
The reason I ask is my elderly mother is travelling to Stafford and I wish to put her on the correct train and help her find her seat. (11.00 XC train 1M37 which usually departs from platform 5).
Will I need a platform ticket? Help appreciated.

just ask the staff and I am sure you will pass through the gates without difficulty. There is such wibble around this kind of thing! All this guff about platform tickets and so forth. just ask the gate staff. I have never known a problem.
 

CC 72100

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TM is a NR station now. I've been very kindly helped there by understanding staff.

Day to day and interactions with customers are still very much GWR's domain. The NR/TOC relationship is different at the GWR stations compared to some of the other NR managed stations.
 

Peter Sarf

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In 32 years I have only been prevented from going on a platform for three reasons.
A few times at Tamworth in the late 70s. It was a long way to go just to get kicked off. I later found out spotting was frowned upon at all stations between Rugby and Stafford in those days.
Twice because a certain claret coloured train was expected and I was politely offered nearby alternatives.
Once at Kings Cross by a miserable git despite having us having a one day travel card - he had no other reason than train spotters were not allowed and threatened to call the police. I was older and more confident by then so we told him to go ahead and call the police - he didn't.
 

Michael.Y

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As well as barrier staff, platform staff and Customer Assist staff, Bristol TM is staffed by up to 3 Customer Ambassadors so you should find someone to help you.
 

Bevan Price

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Don't board the train yourself if they only open the doors near to departure time, and remember they might start closing the doors up to a minute before the advertised departure time.
 
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