A month ago I was traveling on train back from work, I had unknowingly left my wallet at work and was issued a Unpaid Fare Notice covering the cost of the ticket which I have no problem with and the train conductor couldn't have been more helpful. Due to my very forgetful nature I had lost the ticket with the information to repay on. 4 days after the incident I then phone up GA to get the details to pay this back I was then put though to another company who receives the Notice by this point they had not received any information about my fare as it can take 2 weeks, I then gave my details and they would email me with the details to pay when they received it. I never received the email, recently I have found the slip again and went to pay the outstanding fare and saw I had a £35 admin fee for a tick of £6.10. I had no idea was not told about the 21 day deadline and wouldn't have known without the slip. What are my right to appeal this, as I chased to pay when I lost the ticket and never got any email from them, as I am on a low income living on my own and cant afford to pay this? Please help!
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Admin Fee from Ircas Dispute
- Thread starter thomas L
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ethernet22
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The Unpaid Fare Notice says you have 21 days to pay otherwise you must pay a £35 admin fee. If you lost it it's your fault.
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The fact you had the slip and failed to act on it is all that counts here. I think you are going to have to just pay up, grin and bear it. I can sympathize with your situation but you have to act now or it will just get worse. £35 may seem a lot and on a low income it is but if you look at most posts on this part of the forum it`s quite reasonable really.
gray1404
Established Member
I second the advise to pay this TODAY! It is really important to get this paid for the reasons already stated, so that further admin charges are not added and so it does not proceed to court. Personally, I would pay up and charge it to experience.
They let you down. They did not keep to the promise made on your phone call to them that they would keep in touch with you. In that regard you do have a valid complaint. However, in all honestly, I am not sure if it is worth your effort complaining to them. You could complain if you wanted and perhaps (although I think unlikely) they might refund the administration fee. I think it should also be possible to complain to Transport Focus if their reply is not satisfactory.
They let you down. They did not keep to the promise made on your phone call to them that they would keep in touch with you. In that regard you do have a valid complaint. However, in all honestly, I am not sure if it is worth your effort complaining to them. You could complain if you wanted and perhaps (although I think unlikely) they might refund the administration fee. I think it should also be possible to complain to Transport Focus if their reply is not satisfactory.
Welcome to the forum. I agree with others - pay this asap to avoid it escalating further and chalk it up to experience. You could always then follow up with a complaint to see if they will refund anything.
I'm struggling here, complain about what exactly?
shredder1
Established Member
"I then gave my details and they would email me with the details to pay when they received it. I never received the email,"
I've never seen that offered as an option, ever. The fact is that the OP didn't pay the UFN, it's wholly their fault and there are no grounds to be shifting blame around.
shredder1
Established Member
You asked for the quote and thats what I`ve given you,
That the OP never received an email or apparently did not receive an explanation about the 21 day deadline.
I don't rate the OP's chances here but if he feels aggrieved then it's far better to pay asap to avoid the matter escalating and then try and see if the TOC will be prepared to refund the admin fee as a gesture of goodwill.
The OP recognised that there was a charge to pay but had mislaid the slip. You could argue that he shouldn't have lost it, which is both true and unhelpful. Under the circumstances described, phoning the TOC is a reasonable action to take.
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