Weekend First - First Great Western
Holders of all Standard Class tickets and passes (including Staff Travel facilities, UK and foreign) may travel in extra comfort on many First Great Western services on Saturdays, Sundays and Bank Holidays in First Class accommodation. Services which carry First Class accommodation include all High Speed services from London Paddington to the Cotswolds / Hereford, Cheltenham Spa, South Wales, the West Country and the South West of England; most local and semi-fast services from London Paddington to the area bounded by Banbury, Didcot Parkway, Bedwyn, Basingstoke; Reading – Gatwick Airport services; most services on the Thames Branches (Henley-on-Thames, Marlow, Windsor & Eton Central, Greenford).
On FGW High Speed services, a range of complimentary refreshments is available on production of the travel ticket and Weekend First supplement ticket at the buffet counter (or trolley), when open.
FGW Weekend First is only available to purchase on board, and is subject to availability of accommodation.
Prices
Weekend First supplements on First Great Western are priced by journey. Prices are £5, £10, £15 or £20, depending on the journey being made. Please consult your ticket issuing system for specific prices (ticket type FWF).
Availability
When selling tickets for a journey which involves a change of train, one supplement is payable for the entire journey, rather than per leg, provided that the entire journey is made on First Great Western trains – for example, a journey from Exeter St Davids to Marlow (two FGW services) can be upgraded with one Weekend First supplement.
Please note that FGW Weekend First is not valid on trains operated by any other TOC.
Refunds
In circumstances when the journey has been completed but a customer has not been able to make use of his/her Weekend First upgrade (e.g. double-booked seat, short-formed train, absence of First Class accommodation, etc), a customer may apply for a refund on the Weekend First upgrade after the journey has been completed, but this may not be necessarily be accompanied by the appropriate travel tickets. Such applications should therefore be dealt with exceptionally and when it is established that the claim has been made as a result of a failure on the part of the Railway, a full refund of the Weekend First upgrade should be made.
In ‘normal’ cases such as where a customer has chosen not to use the Weekend First upgrade, refunds should be made in accordance with the usual policy (i.e. charge the administration fee where appropriate).