ALR question

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Pauldubs

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If an elderly person (over 60) went to a booking office to buy an ALR is the booking clerk obliged to recommend that they purchase a Senor Railcard first in order to reduce the cost?
 
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yorkie

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Probably not obliged to, and how would they know they're over 60? (unless they were significantly over 60)
 

hairyhandedfool

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The obligation to offer the cheapest fare would not apply if the person asked for an ALR as this is a specific request, however, the clerk, imo, should ask if the person has a railcard which may lead to a railcard being sold.
 

reb0118

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On a similar vein, but a separate situation. If a passenger boards a train (from an unstaffed station) and asks for a return ticket and there happens to be an age restricted product (e.g. Club 55) that would fulfil their needs should the conductor offer it if the passenger has not specifically requested it?

I was always brought up NOT to ask a lady her age!
 

IanXC

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On a similar vein, but a separate situation. If a passenger boards a train (from an unstaffed station) and asks for a return ticket and there happens to be an age restricted product
Slightly different, but I often hear Duo tickets being suggested when passengers are buying onboard.
 

hairyhandedfool

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On a similar vein, but a separate situation. If a passenger boards a train (from an unstaffed station) and asks for a return ticket and there happens to be an age restricted product (e.g. Club 55) that would fulfil their needs should the conductor offer it if the passenger has not specifically requested it?

I was always brought up NOT to ask a lady her age!
There is a difference here, club 55 is a fare in it's own right, not a discount or a railcard. If it is the cheapest fare valid for the journey being made, it should be offered (unless a fare has been specifically asked for).

The only way to know if it is the cheapest fare is to ask the passenger their age, ideally explaining, after receiving the answer, that an age specific fare could have been available if they were of the appropriate age.
 

mirodo

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Northern guards are normally very good with this, although I don't think it makes any difference ORCATS-wise.
Slightly off-topic, as it's not National Rail, but everytime I've been on the Sheffield Supertram and someone's asked for a single, the ticket seller points out it's cheaper to buy a day ticket if they're making another journey that day.
 
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