- 4 Oct 2013
Assuming it was the usual guard for that service this doesn't surprise me at all - there's a select few on Chiltern who are taking this approach re announcements and none of them had the greatest customer service skills even before all this.Unpleasant announcements on the 1310 from London Marylebone today.
The Guard told everyone to stay 2 metres apart (despite the fact more sensible train operators have abandoned that in accordance with the latest guidelines) and stated that anyone who does not have their mask on for the full journey is liable to an on the spot £100 fine.
No mention of exemptions, and anyone taking it at face value would have assumed food & drink was banned too!
None of the usual welcome stuff either, just warnings and threats.
I used to think Chiltern were one of the more decent TOCs but some of their actions are making me question that.
The experience on my LNER train was much better, the message was spot on.