GusB
Established Member
I was working for BT in Directory Enquiries when pre-pay phones came about. People would call up and ask for Cellnet customer services, when in fact they could be billed by any number of service providers who happened to use the Cellnet network. It was made clear to us to ask exactly who their service provider was before serving up the number. At this point, Orange and, I think 1-2-1, customers were billed by one provider for service on their own networks, but Vodafone and Cellnet network subscribers could still be billed by 3rd parties. This became a bit of a problem when a few years later I worked in an outsourced call-centre which dealt with Vodafone customers. They'd recently acquired Singlepoint, which had customers on both o2 and Vodafone networks, and while we had direct access to the Vodafone systems, we could only ever assist o2 network subscribers with billing issues.Indeed. This was a long time before prepay mobiles, and even when O2 (well BT Cellnet) launched the first UK prepay offering, it didn't have a proper billing system behind it. It was an unlimited SIM with the credit managed on the phone.
And, guess what, the phone was quickly hacked so you could get unlimited credit and call anywhere. Local, national, international, premium - everything!
This was not too dissimilar to the payphone hack to get free calls (actually, pretty much identical), meaning BT clearly didn't learn! Not that Cellnet ever really let on how much money it had lost, as I'm sure it would have been a major scandal.
I would be sorry to see them go completely too, but to be honest I didn't actually notice when the last phone box disappeared from our village. I noticed when the first one disappeared, because it was an old K6. When did the second one go? I've no idea - I never any had any need to use the local boxes. The ones in surrounding hamlets were handy, though, especially for calling the RAC.I'll be sorry to see them go (memories of using them to take phone-in competition calls when I briefly worked in the pirate radio industry!). The last time I used one was a couple of years ago in an emergency. Maybe BT could have made a go of them by offering cheaper credit/debit card calls or by installing public WiFi hotspots in the boxes but their only money-spinning idea was those adhesive adverts covering all the glass, the sticky remnants of which remain today making the boxes look even more grubby then they otherwise would.