Are TOCs responsible for inaccurate info on NRE?

Status
Not open for further replies.

FenMan

Member
Joined
13 Oct 2011
Messages
1,044
To what extent are TOCs responsible for inaccurate info on NRE when part of the through journey is the responsibility of a third party?

NRE reports that the last service from London to Hunstanton By Bus on weekdays is:

d. 21:14 King's Cross
a. 22:56 King's Lynn
-- CHANGE TO BUS SERVICE --
d. 23:15 King's Lynn (from the railway station apparently, not the bus station, which is a 5 minute walk away)
a. 23:57 Hunstanton.

A through single Anytime ticket is £37.90. The equivalent ticket to Lynn is £34.60.

The bus operator (Norfolk Green, a good independent operator that, sadly, recently sold out to Stagecoach with predictable consequences for the service) now has a timetable that says the last bus of the night to Hunstanton on weekdays departs from the bus station (not the railway station) at 21:30.

This means travellers relying on NRE catching the KGX departures at 20:14, 20:44 and 21:14 will be waiting for bus services that no longer exist.

So, what are the chances that stranded travellers forced to order taxis from King's Lynn to Hunstanton (16 miles away) would be reimbursed by Great Northern?
 
Last edited:
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Clip

On Moderation
Joined
28 Jun 2010
Messages
10,615
Are you sure that they are not talking about a rail replacement bus service and not the regular one?

Sorry I read that wrong as you mention the bus service anyway. Is ther eno other provision mentioned on their own website for this?
 
Last edited:

Merseysider

Established Member
Fares Advisor
Joined
22 Jan 2014
Messages
4,781
Location
Birmingham
NRE has a disclaimer about liability in the event of inaccurate information (see here), despite apparently being the 'definitive source of customer information' so I wouldn't rely on the website alone.

A ticket purchased in combination with an itinerary from a TOC website on the other hand would be a binding contract to get the passenger to the end point stated on the ticket, and especially so for Advance tickets, at the time stated.
 

TheEdge

Established Member
Joined
29 Nov 2012
Messages
3,813
Location
Norwich
Rather than sitting here debating who to blame and what constitutes a binding contract based on NRE and TOyadaydaydaydyda why don't you do something proactive and bring in to NRE and or GTR's attention?
 

ainsworth74

Forum Staff
Staff Member
Global Moderator
Joined
16 Nov 2009
Messages
23,678
Location
Redcar
Rather than sitting here debating who to blame and what constitutes a binding contract based on NRE and TOyadaydaydaydyda why don't you do something proactive and bring in to NRE and or GTR's attention?

They may well have but in the mean time it is an interesting question is it not?
 

Andrew1395

Member
Joined
30 Sep 2014
Messages
477
Location
Bushey
Bus timetable data is manually entered into the timetable feed used by ticket and journey planning systems. I doubt the operators advise of changes very often, so if a change has occurred that you are aware of its a good point about raising it with NRE.
 
Status
Not open for further replies.

Top