Assistance at 2 stations that are run by different operators

Discussion in 'UK Railway Discussion' started by Tomonthetrain, 18 Nov 2011.

Thread Status:
Not open for further replies.
  1. Tomonthetrain

    Tomonthetrain Established Member

    Messages:
    1,290
    Joined:
    12 Jul 2011
    Hi all

    My grandad is in a wheelchair and he wants to go to Birningham Moor St from Cradley Heath. As CRA and the train he wishes to use are LM services however BMO is Chiltern ran.

    How would he and my fater be able to get assistance like ramps at those stations???

    Cheers
     
  2. Registered users do not see these banners - join or log in today!

    Rail Forums

     
  3. MidnightFlyer

    MidnightFlyer Veteran Member

    Messages:
    12,760
    Joined:
    16 May 2010
    By contacting both companies to let them know - journey details etc. Just because of the different managing TOCs doesn't make the journey impossible :|
     
  4. transportphoto

    transportphoto Established Member Quizmaster

    Messages:
    3,935
    Joined:
    21 Jan 2010
    If you contact LM and see what they say :?: LM is the TOC your travelling with, if they say phone chiltern, then phone chiltern :smile:

    IMHO

    TP
     
  5. L.M_DannyC

    L.M_DannyC Member

    Messages:
    59
    Joined:
    7 Sep 2011
    Or just ask the booking office staff at Cradley to get in contact with Moor Street, failing that Snow Hill and we'll let Moor Street know what train your grandad is on, no problems.

    Stations do communicate with each other you know! ;)
     
  6. Greenback

    Greenback Emeritus Moderator

    Messages:
    15,346
    Joined:
    9 Aug 2009
    Location:
    Llanelli
    Even TOC's communicate with each other, how else would FGW staff at Reading know about assistance needed for a passenger arriving on an XC service? Or ATW staff at Swansea know about a FGW traveller needing assistance?
     
  7. Tomonthetrain

    Tomonthetrain Established Member

    Messages:
    1,290
    Joined:
    12 Jul 2011
    Cheers for that folks.
     
  8. barrykas

    barrykas Established Member

    Messages:
    1,579
    Joined:
    19 Sep 2006
    The preferred approach is to contact London Midland's Assistance team (as they run Cradley Heath) at least 24 hours before travel on 0800 092 4260. They can then record the details on the "Assisted Passenger Reservation System", so that the stations involved know to expect you.

    Whilst you can just turn up on spec, assistance in such cases is on a "best effort" basis, and may mean missing your preferred train(s) if staff are busy.

    Cheers,

    Barry
     
Thread Status:
Not open for further replies.

Share This Page