Assistance at 2 stations that are run by different operators

[Tomonthetrain]

Hi all

My grandad is in a wheelchair and he wants to go to Birningham Moor St from Cradley Heath. As CRA and the train he wishes to use are LM services however BMO is Chiltern ran.

How would he and my fater be able to get assistance like ramps at those stations???

Cheers

 

[MidnightFlyer]

By contacting both companies to let them know - journey details etc. Just because of the different managing TOCs doesn't make the journey impossible

 

[transportphoto]

If you contact LM and see what they say LM is the TOC your travelling with, if they say phone chiltern, then phone chiltern

IMHO

TP

 

[L.M_DannyC]

Or just ask the booking office staff at Cradley to get in contact with Moor Street, failing that Snow Hill and we'll let Moor Street know what train your grandad is on, no problems.

Stations do communicate with each other you know!

 

[Greenback]

Even TOC's communicate with each other, how else would FGW staff at Reading know about assistance needed for a passenger arriving on an XC service? Or ATW staff at Swansea know about a FGW traveller needing assistance?

 

[Tomonthetrain]

Cheers for that folks.

 

[barrykas]

The preferred approach is to contact London Midland's Assistance team (as they run Cradley Heath) at least 24 hours before travel on 0800 092 4260. They can then record the details on the "Assisted Passenger Reservation System", so that the stations involved know to expect you.

Whilst you can just turn up on spec, assistance in such cases is on a "best effort" basis, and may mean missing your preferred train(s) if staff are busy.

Cheers,

Barry