ATW website says train cancelled, RTT shows it running. Refund?

[trainophile]

Currently showing on ATW Journey Check:

09:21 Cardiff Central to Holyhead due 14:14

09:21 Cardiff Central to Holyhead due 14:14 will be started from Chester.
It will no longer call at Cardiff Central, Newport South Wales, Cwmbran, Pontypool And New Inn, Abergavenny, Hereford, Ludlow, Craven Arms, Church Stretton, Shrewsbury, Gobowen, Chirk, Ruabon and Wrexham General.
This is due to severe weather.

However RTT shows it running as normal. While on Raildar there is no detail listed other than the 1125 (checked for Shrewsbury as time passed for Hereford) to Holyhead, nothing shown except this heading.

I have an Advance ticket from Hereford to Chester on this train. To be honest I wasn't going to go to the station anyway, as we have a lot of snow here and I wouldn't have been able to get to the station. (We live up a hill and my husband won't take the car out in case he can't get it back up here. It's a 2-mile walk, and I don't know if the buses are running.)

How do I find out whether or not this train ran through and picked up at Hereford? If it didn't come through I could presumably claim a refund, but there's conflicting information so I don't know if it ran or not.

 

[Bletchleyite]

I would go on ATW's published information. Screenshot it in case they argue.

Sometimes RTT is not accurate.

 

[Quakkerillo]

RTT has no sign of it having run at all It just isn't cancelled in the system (yet). Didn't pass a timing point so far

 

[trainophile]

Thanks both. I am beginning to wonder what is the point of RTT, it doesn't seem to have accurate information on various occasions, not just when the weather is causing major disruption.

 

[najaB]

Thanks both. I am beginning to wonder what is the point of RTT, it doesn't seem to have accurate information on various occasions, not just when the weather is causing major disruption.

I this case the information was 100% accurate. It showed the schedule as activated, and the expected calling times based on that schedule. It doesn't show any passing time information because there wasn't any. I don't know what else you expect it to show.

 

[bb21]

There is nothing running on the Marches. Some schedules may not yet have been cancelled, presumably due to excess workload.

 

[Bletchleyite]

Thanks both. I am beginning to wonder what is the point of RTT, it doesn't seem to have accurate information on various occasions, not just when the weather is causing major disruption.

RTT is a window onto various railway IT systems, and most useful as such. It isn't however a "consumer" system. I value it and like it, but you have to know what you are doing with it. If you don't understand what it does and how it works and where it gets its information, best just not to use it, you will come unstuck.

 

[trainophile]

That's me told!

 

[Bletchleyite]

That's me told!

Not meaning to have a go, just explaining what RTT is and how it is best used (and how the general public who don't understand how the railway works are best with the NRE app instead).

 

[bb21]

TBF, if the schedule was not cancelled, NRE would have probably just shown the same thing.

 

[SickyNicky]

Darwin shows this train as starting at Chester as well, so I'm surprised RTT didn't pick it up. Our system did.

 

[IanXC]

TBF, if the schedule was not cancelled, NRE would have probably just shown the same thing.

Darwin shows this train as starting at Chester as well, so I'm surprised RTT didn't pick it up. Our system did.

Two different systems, Darwin has been amended by way of the same timely update provided on Journey Check. No amendment seems to have every been submitted to TRUST.

Heres the train in question: http://www.realtimetrains.co.uk/train/P13573/2018/03/02/advanced

 

[Dai Corner]

FWIW, RTT is now showing the train as running Chester to Holyhead, 23-31 m late.

 

[SickyNicky]

Two different systems, Darwin has been amended by way of the same timely update provided on Journey Check. No amendment seems to have every been submitted to TRUST.

Yes I know. The surprise was that RTT didn't also take the feed from Darwin and attempt to merge the two. But further checking shows that I don't think the licence allows it. So if RTT want to use the TRUST data, they can't also use the Darwin data. Hmmmm.

 

[IanXC]

Yes I know. The surprise was that RTT didn't also take the feed from Darwin and attempt to merge the two. But further checking shows that I don't think the licence allows it. So if RTT want to use the TRUST data, they can't also use the Darwin data. Hmmmm.

I've not examined it in detail but I think RDG are quite strict about what you can do with Darwin data, I suppose they'd point to "one customer message" but the kind of restrictions the licence imposes means things like not showing a platform before its announced at the station, so I wouldn't be surprised if showing a change to a train service in advance of Darwin doing so would also be against the terms.