Avanti Delay Repay Query

[sk688]

As the title suggests , had a query about a delayed Avanti service I took yesterday and how much delay repay I'd be eligible for

The train in question was the 1735 service from Stafford to euston yesterday , which was delayed on route at Milton Keynes for just under half an hour and arrived into Euston " approximately half an hour late " according to the guard

While claiming delay repay would I claim it under the 15-29 mins or the 30 mins + section as I'm not sure exactly how long the delay was on the service , whether it was just under or slightly over half an hour

 

[hexagon789]

As the title suggests , had a query about a delayed Avanti service I took yesterday and how much delay repay I'd be eligible for

The train in question was the 1735 service from Stafford to euston yesterday , which was delayed on route at Milton Keynes for just under half an hour and arrived into Euston " approximately half an hour late " according to the guard

While claiming delay repay would I claim it under the 15-29 mins or the 30 mins + section as I'm not sure exactly how long the delay was on the service , whether it was just under or slightly over half an hour

Presumably this service:

Realtime Trains | 1A55 1647 Liverpool Lime Street to London Euston | 07/03/2022

Real-time train running information for 1A55 1647 departure from Liverpool Lime Street to London Euston on 07/03/2022. From Realtime Trains, an independent source of train running info for Great Britain.

www.realtimetrains.co.uk

RTT has it as 31 minutes late into Euston, so I would certainly file it under the 30+ category.

 

[sk688]

thanks , was unsure as it was 28 and 31 mins , have now applied

 

[yorkie]

Good luck.

Avanti once argued my train was 29 1/2 minutes late, even though the doors hadn't opened before the 30 minute mark and I took a photo as soon as the doors opened; they are a dishonourable company but if systems show this delay as over 30 minutes even Avanti may admit defeat and actually cough up.

 

[alistairlees]

As the title suggests , had a query about a delayed Avanti service I took yesterday and how much delay repay I'd be eligible for

The train in question was the 1735 service from Stafford to euston yesterday , which was delayed on route at Milton Keynes for just under half an hour and arrived into Euston " approximately half an hour late " according to the guard

While claiming delay repay would I claim it under the 15-29 mins or the 30 mins + section as I'm not sure exactly how long the delay was on the service , whether it was just under or slightly over half an hour

It depends how late you were in arriving at your final destination - was this Euston?

I ask because you could have been doing a journey only from Stafford to Euston (in which case you are eligible for delay repay); or you might have been doing a journey from (e.g.) Stafford to Dover, where you might have not arrived late (because of the time allowed for cross-London connections), and so might not be eligible.

 

[sk688]

yes euston was my final destination

 

[blackhill]

Good luck.

Avanti once argued my train was 29 1/2 minutes late, even though the doors hadn't opened before the 30 minute mark and I took a photo as soon as the doors opened; they are a dishonourable company but if systems show this delay as over 30 minutes even Avanti may admit defeat and actually cough up.

I didn't hold much hope of getting a refund but got £691 for a 120 min delay from Edinburgh to Bristol on 12th February for four tickets.