Hello, after quite a few journeys to Blackpool north recently ive been wondering what’s with the platform staff. They’re all extremely grumpy and have this uptight attitude that you’re here to commit a crime or defraud the railway and it’s rather frustrating when dealing with them. I held an advanced ticket for a train that was cancelled due to staff shortages and they looked at me like I was supposed to buy another ticket or drive the train myself and it was rather a difficult challenge to get past them. Not to mention the ticket barriers never work either so having to always deal with them is an unfortunate fate. Does anyone else have these issues?
Yes I have experienced this; see previous threads on the subject.
It's a cultural problem that Northern rail are either unwilling or unable to address.
I don’t think I could ever take it that personally.
No but it's still unacceptable behaviour in customer facing roles.
Some staff in my nearest Sainsbury’s aren’t very friendly but I wouldn’t put myself out to go anywhere else.
I've never experienced any supermarket staff to behave in a manner comparable to how staff at BPN have been known to behave. I would be shocked if I did and I would expect the matter to be dealt with (I have no such expectations of Northern as i know what Northern are like as a company)
Although I regularly join the queue at Blackpool North I’ve never had to rush to the train. It’s just one of those things that happen at that station. I’m actually looking at booking another trip soon to tick the new Holiday Inn & the tram extension.
It's not just about 'rushing'; indeed I was once rushed to make a decision regarding which train I was going to take (my ticket was valid on any).
Some of the staff at BPN are not suitable for public facing roles; the training is inadequate and insufficient safeguards are on place by Northern to detect and deal with inappropriate behaviour by staff
It will never change , at least not in the current climate and with current management.
I always have to ask the staff to let me through the ticket gates as BR boxes don't operate them and I find them courteous and helpful.
Would you honestly drive just because staff aren't friendly at a station?
Good for people who make a stand; mistreating customers does have the potential consequence of some people making alternative choices.