Hi,
Sorry if my title is not clear, or if this has been discussed before - I’d like to ask a question about ticket acceptance on Gatwick Express.
Today at Gatwick Airport, I was told that with a “Gatwick to Boundary Zone 6” single and a “London Victoria to London Zones 1-6” day travelcard is not allowed to travel on Gatwick Express.
The ticket staff insisted that only weekly or longer travelcard with BZ6 to GTW ticket can be used on GX, and that for day travelcard the combination could only be used on Southern or Thameslink, despite the ticket should say “Any permitted” route on it.
I was in a hurry and therefore purchased a cheaper NOT GATWICK EXP routed ticket and travelled on SN instead.
Can I ask for clarification about this? Thanks
Sorry if my title is not clear, or if this has been discussed before - I’d like to ask a question about ticket acceptance on Gatwick Express.
Today at Gatwick Airport, I was told that with a “Gatwick to Boundary Zone 6” single and a “London Victoria to London Zones 1-6” day travelcard is not allowed to travel on Gatwick Express.
The ticket staff insisted that only weekly or longer travelcard with BZ6 to GTW ticket can be used on GX, and that for day travelcard the combination could only be used on Southern or Thameslink, despite the ticket should say “Any permitted” route on it.
I was in a hurry and therefore purchased a cheaper NOT GATWICK EXP routed ticket and travelled on SN instead.
Can I ask for clarification about this? Thanks