To jump back a few posts, I think Premier Inn are very much struggling, not just the restaurant aspect of things that's showing a few fairly obvious signs of times being tough for starters there is the classic price is up, quality ever so slightly on a downward trajectory, not that many would notice. But as someone who used to spend a lot of money with them and never be disappointed, I've had more disappointing stays in the past couple of years. Then ever before, my parents also have experienced a number of issues which being of the age that doesn't like to complain about stuff and thinks it's acceptable. They have ignored and indeed argued with me when I've advised them to report said issues,
Also a neighbour in a adjacent block of flats to me works for them and has said that whilst they remain good to their employees, well always assuming you don't work in the restaurant end of the business that is just now, they have seen the headcount drop and a move to go more down. The Travelodge model of super minimal staffing at each location. This has gone down well in some cases and very badly in others and there are also apparently a few increasing grievances in some cases with local management who have clearly been on a training course as to how to do things a little more aggressively. I would think that the latter issue. With regards to staffing is definitely one to watch as if you lose the Goodwill and motivation amongst your workforce you're going to run into problems. This has been one of my long-term complaints about a couple of the other budget chains where the staff are genuinely disinterested and the entire experience suffers as a result
In their defence. However, it is nice to see them refurbishing hotels again, which was for obvious reasons stopped during and after the pandemic and at the time they work quite honest and open about having to put prices up in order to restart refurbishment to add. Indeed larger scale maintenance of things. Maybe they have a maintenance backlog, but they do seem to be more issues these days. Or perhaps that's simply because there's more stuff to go wrong in a modern day Premier in compared to the past?
Returning once again to price. However, I fear that they are heading down the dangerous path of assuming that like walker's, crisps or Heinz beans. They are such a well-established brand that they can charge whatever they like and get away with it, this is simply not true as the last four or five times I've gone to book a hotel. I found a similar or better quality offering for at least 30 lb less in the same area for the stays. Concerned then Premier in and so they do need to be careful as they may have already gone a little too far on this one