I'm booked on the northbound Highlander on 19th June to Fort Bill in a Club solo, so very disappointed (although not surprised) by today's news.
Not had an email yet from CS (I am 2 weeks down the list....) and booked on a non-flex ticket so normally non-refundable if I want to cancel.
I checked my e-ticket and it rightly confirms it's been issued subject to National Rail Conditions of Travel.
Here's clause 30.1 -
30. Your right to a refund if your train is disrupted and you choose not to travel
30.1. If the train you intended to use is cancelled, delayed, or your reservation will not be honoured, and you decide not to travel, you may return the unused Ticket to the original retailer or Train Company from whom it was purchased, where you will be given a full refund with no administration fee being charged. This Condition applies to all Tickets, including Tickets (such as advance Tickets) that are otherwise non-refundable, and also applies if you have begun your journey but are unable to complete it due to delay or cancellations and return to your point of origin.
My italics and bold for "or your reservation will not be honoured".
In this case the reservation (which is specifically referred to as such on the e-ticket) will not be honoured by CS. "Will not be honoured" is future tense not past tense!
On that basis I reckon a full refund is due to anyone who booked on an advance ticket and now doesn't want to travel.
Any ticket experts out there with an opinion? No doubt CS will try to hide behind their "Guests' Charter" but in ticket disputes it's the National Rail C of T which are the "Bible"!