Bletchleyite
Veteran Member
Hope this one helps, although as it is on twitter it should be taken with a pinch of salt.
A big pinch, sounds like front line staff at Waverley who retreated into the "that's not our TOC" moan that tends to be common in such circles. It's particularly common on any TOC that is or was operated by anything connected with Virgin, as the profile of that company seems to promote a very particular level of arrogance in certain staff (see the Euston barrier staff for another example).