It doesn't need to "reasonably believe the claim will not succeed" - chargeback is at the issuer's total discretionThat is what I said
It doesn't need to "reasonably believe the claim will not succeed" - chargeback is at the issuer's total discretionThat is what I said
I said “A bank is not required to raise a chargeback if it reasonably believes the claim will not succeed”. That is correct. My sentence did not exclude the possibility of other reasons for not raising a chargeback; you seem to be incorrectly reading my sentence’s “if” as “if and only if”.It doesn't need to "reasonably believe the claim will not succeed" - chargeback is at the issuer's total discretion
Happened to me twice in consecutive nights at a French chalet and a grand 0% compensation. Just one of those things that are out of control (caused by dust in a washroom). Everyone was literally in their dressing gowns in the freezing coldAs a matter of interest, what compensation do hotels offer their guests when the fire alarm goes off in the middle of the night and everyone has to rush outside in their dressing gowns ? Never happened to me, but there was a hotel just down the road from a former workplace where this was an occasional source of entertainment for the night shift.
Delay attribution is hardly anything to do with Delay Repay.I believe eventual ETA into Fort William was around 1400, so presumably all kinds of train crew chaos too.
Is there some data somewhere which shows the proportion of 100% delay repay per operator ? You would naturally assume any long haul operator to be higher on the list, but the sheer number of issues lately (many out with their control) must make for some forthright discussions with the delay attribution people. Or does that work differently under an EMA and it all comes from the taxpayer anyway ?
It's fair to say though that there will be some link between the former and the latter in that delay attribution payments (where a TOC gets them) will help offset Delay Repay payments to their customers.Delay attribution is hardly anything to do with Delay Repay.
There are no 'delay attribution payments' (as frequently pointed out).It's fair to say though that there will be some link between the former and the latter in that delay attribution payments (where a TOC gets them) will help offset Delay Repay payments to their customers.
Sorry, "Schedule 8 payments from Network Rail when a TOC is affected by delays which have been attributed to causes outside of the TOC's control". Better?There are no 'delay attribution payments' (as frequently pointed out).
The BR-originated delay attribution process is about identifying root cause (and responsible manager) for the purposes of performance improvement.
Yes, quite a bit better.Sorry, "Schedule 8 payments from Network Rail when a TOC is affected by delays which have been attributed to causes outside of the TOC's control". Better?
A shrewd TOC would, of course, have factored in that they would giving loads of DR away when bidding, so the franchising authority (Transport Scotland in this case) has probably already paid for it in large measure.
Premier Inn provided me with a full refund after this happened to me at 02:30 on a Cold November Night in 2019. Thankfully, as it was a false alarm we were back inside and out of the mizzle pretty quickly.As a matter of interest, what compensation do hotels offer their guests when the fire alarm goes off in the middle of the night and everyone has to rush outside in their dressing gowns ? Never happened to me, but there was a hotel just down the road from a former workplace where this was an occasional source of entertainment for the night shift.
Neither company seem to be making any effort to resolve these disputes.Apologies if I've missed something but it's any efforts being made to resolve these industrial issues? I'm just curious as when speaking to a friend over the weekend they said that to the normal great and washed public it doesn't look particularly fantastic when both Scottish rail operators are locked in long-term industrial arguments that seem to be going absolutely nowhere
The workers are driving public opinion very effectively on their own.Neither company seem to be making any effort to resolve these disputes.
Trying their best in both instances to drive public opinion against the workers. Transport Scotland / Scottish government making every attempt to distance themselves as well!
I'm sure someone posted somewhere that Caledonian Sleeper have had strikes every year for the past five or so years! Doesn't really give the impression that they are resolving any problems.
The public aren't aware of the background to these disputes and are too happy to believe misinformation "leaked " by Management with their own agenda.The workers are driving public opinion very effectively on their own.
Go on, then. Enlighten us.The public aren't aware of the background to these disputes and are too happy to believe misinformation "leaked " by Management with their own agenda.
The Union definitely wouldn’t misinform and definitely don’t have their own agenda!!The public aren't aware of the background to these disputes and are too happy to believe misinformation "leaked " by Management with their own agenda.
Most rail companies have long ago agreed seven day rosters, Scotrail have never grasped that particular nettle, opting to apply sticking plasters to different grades for different periods of time, hence the on going grief. Abellio are being relieved of the franchise, so why should they bother now? And they are not bothered.Go on, then. Enlighten us.
Misinformation from the Union, no.The Union definitely wouldn’t misinform and definitely don’t have their own agenda!!
Hardly surprisingCaledonian Sleeper , have a very unionised workforce, not something Serco appears too keen on.
Like the unions anti-company bias?give the impression to some of an anti Trade Union bias.
And unionsJumping on the Covid bandwagon, as many companies have done
Plus their larger scale political agenda to break the franchises.Agenda, yes , to represent their members, protect jobs and conditions of service
This is worrying for me. I am due to travel EUS to ABD on Thursday night. Therefore currently, if i am interpreting the information above correctly, I am okay for getting there. Presumably if it doesn't go they just give you a refund and they expect you arrange your own way there via day trains or flights? Does anyone know how it works? I cant seem to find this information on the CS website. I would have thought 'service alterations' would have been the obvious place but no mention. Of course i have received the usual pointless email from CS telling me that my journey is only 1 week away and that they cant wait to welcome me on board. Seems like the opposite these days.There appear to be planned cancellations of the Aberdeen portion this week, with the relevant services dropped from the open data feeds.
Monday - cancelled both directions
Tuesday - cancelled northbound
Thursday - cancelled southbound
Friday - cancelled both directions
Saturday - cancelled northbound
Sorry - the days related to date of arrival and departure in Scotland. Therefore, it would appear that the Aberdeen portion of Thursday evening's train doesn't reach Aberdeen on Friday morning.This is worrying for me. I am due to travel EUS to ABD on Thursday night. Therefore currently, if i am interpreting the information above correctly, I am okay for getting there. Presumably if it doesn't go they just give you a refund and they expect you arrange your own way there via day trains or flights? Does anyone know how it works?
cchaudhary
@c_chaudhary04
@CalSleeper
hi, I’ve just been told that my sleeper tonight is going to dump me at Perth at 5:40am due to staffing issues. Can you confirm everyone will be compensated for this?
6:08 pm · 25 Jul 2021·Twitter for iPhone
There is a Scotrail service from Perth to Aberdeen at 0600 which arrives in Aberdeen at 0746, which is less than 15 minutes delay relative to the normal arrival time, but obviously waking up two hours earlier.Caledonian Sleeper
@CalSleeper
Replying to
@c_chaudhary04
Hello, please accept our apologies for the disruption to your journey this evening. If you are delayed on arrival into Aberdeen by more than 30 minutes you will be entitled to compensation under the Delay Repay scheme. ^Barry
@JonathanH - Thank you very much for your response and for clarifying the position. I wont be too happy about having to be ready to disembark at Perth at 5:40am, but if this is the case at least i will get to Aberdeen around the expected time. Sounds unreasonable that i will not even get the minimum delay repay for the inconvenience, particularly as i am not getting the service i paid for, but hey, ho it will be the 'journey of a nightime'Sorry - the days related to date of arrival and departure in Scotland. Therefore, it would appear that the Aberdeen portion of Thursday evening's train doesn't reach Aberdeen on Friday morning.
There is no Caledonian Sleeper service shown at Aberdeen on Friday in the open data feed at the moment (but clearly this isn't official information and I guess it be reinstated before then - clearly not my place to scaremonger, just to note what I have observed in open data)
https://www.realtimetrains.co.uk/se...0/0200-0159?stp=WVS&show=all&order=wtt&toc=CS
There was a twitter posting this morning suggesting that an Aberdeen passenger had been told they would alight at Perth at 0540 off the Inverness portion.
https://twitter.com/c_chaudhary04/status/1419343740481810433
There is a Scotrail service from Perth to Aberdeen at 0600 which arrives in Aberdeen at 0746, which is less than 15 minutes delay relative to the normal arrival time, but obviously waking up two hours earlier.
It is fairly apparent why the Aberdeen service is sacrificed given the arrival time of 0746 and departure time of 2135 possible with normal trains connecting out of and into the sleeper but that is scant comfort to anyone actually affected.
Hopefully not "Nightmare of a journey "@JonathanH - Thank you very much for your response and for clarifying the position. I wont be too happy about having to be ready to disembark at Perth at 5:40am, but if this is the case at least i will get to Aberdeen around the expected time. Sounds unreasonable that i will not even get the minimum delay repay for the inconvenience, particularly as i am not getting the service i paid for, but hey, ho it will be the 'journey of a nightime'
Apologies if I've missed something but it's any efforts being made to resolve these industrial issues? I'm just curious as when speaking to a friend over the weekend they said that to the normal great and washed public it doesn't look particularly fantastic when both Scottish rail operators are locked in long-term industrial arguments that seem to be going absolutely nowhere
Agenda, yes , to represent their members, protect jobs and conditions of service.